Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.
Your role and responsibilities
We are looking for a strategic and results-driven Talent Acquisition Global Delivery Network (GDN) Manager to lead and optimize our global recruitment delivery operations. This role is responsible for managing a distributed team of Selection Specialists and Pipeline coordinators across multiple geographies, ensuring consistent, high-quality talent acquisition services that align with business goals and global hiring strategies.
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Key Responsibilities:
- Lead a team of TA Selection Specialists and/or TA Pipeline Coordinators in the Global Delivery Network (GDN) team, to successfully complete all activities in the Talent Acquisition Lifecycle for Americas.
- Collaborate with Domain TA leads and business stakeholders to understand hiring needs and deliver scalable sourcing and recruitment solutions.
- Drive operational excellence by standardizing processes, implementing best practices, and leveraging recruitment technologies.
- Manage vendor relationships and third-party recruitment partners as needed.
- Continuously assess and improve the GDN model to enhance candidate experience, recruiter productivity, and time-to-fill metrics.
- Drive adoption of new Talent Acquisition offerings, tools, and methodologies.
- Partner with the Delivery Leaders, Hub, and Domain Selection Specialist on designing and driving effective recruitment strategies, including diversity recruitment, outreach initiatives and community engagement.
- Partner with the Domain TA Team to accelerate proactive demand requirements planning and management function, ensuring the strategies are consistent with overall Talent Acquisition strategies.
- Engage with hiring managers, to understand hiring needs and deliver customized solutions.
- Liaise with Talent Marketing for all employment branding initiatives, ensuring marketing efforts are consistent and in line with hiring demand.
- Monitor and report on key performance indicators (KPIs), service level agreements (SLAs), and hiring metrics to ensure delivery effectiveness.
- Utilize metrics to make informed decisions and provide with regular reports on KPIs to Hiring Managers and Talent Acquisition team members to drive efficiencies and effective outcomes.
- Ensure compliance with global hiring policies, data privacy regulations, and diversity and inclusion goals.
- Support Talent Acquisition projects and initiatives as required.
- Provide coaching, mentorship, and career development opportunities to the GDN team.
Required education
Bachelor's Degree
Preferred education
None
Required technical and professional expertise
• 5+ years of experience in talent acquisition, with at least 2 years in a leadership role managing global or regional delivery teams.
• Strong understanding of global recruitment practices, tools, and compliance requirements.
• Proven ability to manage cross-functional teams in a matrixed, multicultural environment.
• Excellent communication, stakeholder management, and analytical skills.
• Experience with Applicant Tracking Systems (ATS) and recruitment analytics platforms.
• Exceptional business acumen, judgment, and decision-making skills.
• Strong negotiation and persuasion skills.
• Present information in a clear, compelling way.
• High attention to detail and strong time management and project management skills.
• People management experience
• Fluency in English
Preferred technical and professional experience
• Experience in shared services or global delivery center environments.
• Familiarity with SuccessFactors, or similar enterprise HR systems.
• Project management certification or experience in process improvement (e.g., Lean, Six Sigma) is a plus.
• Agile methodologies (Running sprints, Agile rituals, etc.).
• Knowledge of labor laws, regulations, and HR best practices.
• Demonstrated commitment to excellence, personal development and continuous improvement Education, Experience and Certifications.
• Fluency in French and/or Portuguese.
ABOUT BUSINESS UNIT
IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.