Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
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Your role and responsibilities
Your Roles and Responsibilities:
● Assist as a domain expert and escalation path to progress strategic opportunities across the entire customer journey
● Establish and maintain an understanding of the overall HashiCorp technology portfolio
● Recognized as a specialized domain guide aligned to, and in support of, HashiCorp products and the competitive landscape
● Assist in complex technical due diligence activities supporting our moments that matter such as Discover, Technical Validation, Onboarding, Consumption, and Optimization
● Deliver sophisticated product presentations, demonstrations, evaluations, workshops, and proof-of-values to key customer partners
● Work closely with the aligned Account SE and our customers to help craft their vision/strategy for improving all aspects of application delivery, advise on how to use and adopt HashiCorp products to work towards their goals, and drive measurable value-based outcomes
● Partner with Account Teams to identify and handle Customer risks and opportunities as they relate to product adoption, renewal, and expansion
● Collaborate with HashiCorp Product Management to translate Customer business needs into technical solutions and new product requirement
● Collaborate with HashiCorp Product Management and Product Education to build and manage prescriptive patterns for core and strategic product use cases
● Act as educators and advisors to HashiCorp Sales teams, our partners and our customers
● Help foster an environment for ongoing customer success
● Domestic and occasionally international travel is required
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
● 7+ years experience with solution architecture, sales engineering, or equivalent experience
● B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience
● Ability to work well in a highly-dynamic environment that focuses on providing outstanding customer service
● Comfort working remotely and performing well given a high level of independence and autonomy
● Outstanding communication - Developing and delivering technical content for audiences of varying technical abilities
● Experience responding to customer objections
● Experience crafting technical content such as Architectural Blueprints and Recommended Patterns
● Comfort leading discussions with customers to educate and advise on the usage and adoption of HashiCorp products to achieve measurable value
● Experience supporting peers through code review, pairing, and acting as a resource for all team members, sharing technical knowledge and process mentorship
● Deep technical expertise in cloud and on-premise infrastructure management, application deployment, and practical security methodology
● Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
● Experience with either engineering/operating an infra platform that has its own internal/external customers
● Experience in major transformation efforts involving significant process, organizational and technology change
Preferred technical and professional experience
● Deep knowledge of HashiCorp products domain area and how it works together to conceptualize solutions in the given domain area (HashiCorp product Certification Desired)
● Demonstrate a solid understanding in at least one Cloud provider in your given region
(AWS/Azure/GCP Certification Preferred)
● Expertise in the field of container orchestration and development (CKA Certification
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.