Sr. Manager, Product Design

Infrastructure Lifecycle Management: Build / Deploy / Manage

• Terraform allows you to use infrastructure as code to provision and manage any infrastructure across your organization.
• Packer standardizes image workflows across cloud providers, allowing teams to build, govern and manage any image for any cloud.
• Waypoint makes infrastructure easily accessible at scale, enabling platform teams to deliver golden patterns and workflows with an internal developer platform.
• Nomad brings modern application scheduling to any type of software, allowing you to manage containers, binaries and VMs efficiently in the cloud, on-premises and across edge environments.
• Vagrant isolates dependencies and their configuration within a single disposable and consistent development environment.

Security Lifecycle Management: Protect / Inspect / Connect

• Vault provides organizations with identity-based security to automatically authenticate and authorize access to secrets and other sensitive data.
• Boundary standardizes secure remote access across dynamic environments, allowing organizations to connect users and manage access with identity-based security controls.
• Consul standardizes service networking, allowing you to discover and securely connect any service across any runtime with identity-based service networking.

We deliver the Infrastructure Cloud through an enterprise-grade unified SaaS platform, HashiCorp Cloud Platform (HCP).

What's special about HashiCorp Design?

At HashiCorp, we work on products that our users and customers love. It dramatically eases the work and overhead of deploying and managing infrastructure for teams, allowing people to focus on the uniquely valuable parts of their job, rather than tedious and repetitive tasks.

This means customers really use our software and provide lots of feedback. Gathering and understanding this feedback requires that we collaborate across multiple disciplines, including Product, Engineering, Field, Marketing

We design and build workflows to enable our customers to secure their applications and protect sensitive information data. We focus on enabling platform teams and their customers (typically developers) to adopt and improve strong security practices. We do this with the user at heart and our 'beauty works better' principle in hand. We believe the design process can and should feel satisfying for stakeholders, continually improve with insights, and regularly deliver positive outcomes for our business.

We find that our principles of Kindness, Humility, and Reflection allow team members to collaborate openly and safely. We look to help and learn from each other and win together.

HashiCorp Design is looking for people who want to do the best work of their careers to join us and make all of us better.

About the role

As the Senior Manager of UX Research, you will lead our newly forming team of researchers shaping the future of user experiences at HashiCorp. You will play a key role in defining and driving the experience vision for all of Hashicorp products.

You and your team will drive alignment and collaboration around the questions the organization is asking, the decisions that teams need to make and help identify what evidence and insights we need to gather or synthesize to help inform those decisions. The outcome of your team's work will be strong collaborations and trusted partnerships through which we can collectively build a clearer understanding of target users, their contexts, goals, tasks and needs as well as the surrounding ecosystems.

What you'll do (responsibilities):

• Support, coach, and scale a team of UX researchers. Guide their career growth, provide regular feedback, and ensure high-quality execution.
• Ensure the team delivers high-quality UX research.
• Collaborate cross-functionally with product design, engineering, product management, and leadership to define research roadmaps, priorities, and strategies.
• Champion user-centered culture by advocating for research-informed decision-making.
• Represent research in executive updates, contributing insights and recommendations that shape the direction of Hashicorp's portfolio of products.
• Actively participate in hiring efforts, helping to grow a diverse, high-performing UX research team across regions, including potential global expansion.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Proven leadership experience managing and mentoring UX research teams in highly complex technical domains
• Strong knowledge of qualitative and quantitative research methods.
• Experience recruiting and conducting research with technical users.
• Ability to develop a UX research strategy aligned with business objectives.
• Experience working with data analytics tools
• Familiarity with enterprise software, typical IT users and workflows.
• Experience driving a user-centered culture in technical environments.
• The ability to help the team balance strategic thinking with hands-on execution.
• The ability to help the team effectively translate research findings into actionable recommendations
• Experience building an insights repository (nice to have)

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.