Solutions Architecture Specialist
Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Your role and responsibilities
As a Solutions Architecture Specialist (SA) you will work in a high-performance environment. As a product or solution subject matter expert, you will provide Customers with deep technical guidance at strategic points during their journey with HashiCorp.
Through targeted engagement, SAs help customers adopt tooling clear technical blockers, optimize solution design, and accelerate time-to-value. The SA Team translates sophisticated Customer challenges into repeatable, scalable, and consumable product and process standard methodologies across the entire portfolio, benefiting all field teams, Partners, and Customers.
The SA for this role will focus on the Secure Products line, including Terraform and Waypoint.
What you'll do (responsibilities)
* Assist as a domain expert and escalation path to progress strategic opportunities across the entire customer journey
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* Establish and maintain an understanding of the overall HashiCorp technology portfolio
* Recognized as a specialized domain expert aligned to, and in support of, HashiCorp Vault or Boundary and the competitive landscape
* Assist in sophisticated technical due diligence activities supporting our moments that matter such as Discover, Technical Validation, Onboarding, Consumption, and Optimization
* Deliver advanced product presentations, demonstrations, evaluations, workshops, and proof-of-values to key customer partners
* Work closely with the aligned Account SE and our customers to help craft their vision/strategy for improving all aspects of application delivery, advise on how to use and adopt HashiCorp products to achieve their objectives, and drive measurable value-based outcomes
* Partner with Account Teams to identify and manage Customer risks and opportunities as they relate to product adoption, renewal, and expansion
* Collaborate with HashiCorp Product Management to translate Customer business needs into technical solutions and new product requirements
* Collaborate with HashiCorp Product Management and Product Education to build and manage prescriptive patterns for core and strategic product use cases
* Act as educators and advisors to HashiCorp Sales teams, our partners, and our customers
* Help foster an environment for ongoing customer success
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
3+ years experience with solution architecture, sales engineering, or equivalent experience
* Ability to work well in a highly dynamic environment that focuses on providing outstanding customer service
* Comfort working remotely and performing well, given a high level of independence and autonomy
* Outstanding communication - Developing and delivering technical content for audiences of varying technical abilities
* Experience responding to customer objections
* Experience crafting technical content such as Architectural Blueprints and Recommended Patterns
* Comfort leading discussions with customers to educate and advise on usage and adoption of HashiCorp products to achieve measurable value
* Experience supporting peers through code review, pairing, and acting as a resource for all team members, sharing technical knowledge and process guidance
* Deep technical expertise in cloud and on-premise infrastructure management, application deployment, and practical security methodology
* Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms
* with either engineering/operating an infra platform that has its own internal/external customers
* Experience in major transformation efforts involving significant process, organizational, and technology change
* Demonstrate a good, solid understanding of at least one Cloud provider in your given region (AWS/Azure/GCP Certification Preferred)Hiring manager and Recruiter should collaborate to create the relevant verbiage.
Preferred technical and professional experience
Deep knowledge of HashiCorp "Secure Products" domain area and how it works together to conceptualize solutions in the given domain area (HashiCorp product Certification Desired)
* Demonstrate a solid understanding of at least one Cloud provider in your given region (AWS/Azure/GCP Certification Preferred)
* Expertise in the field of container orchestration and development (CKA Certification Preferred)
* Domestic and occasionally international travel required
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Perks and Benefits
Health and Wellness
Parental Benefits
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Office Life and Perks
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Financial and Retirement
Professional Development
Diversity and Inclusion
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