SME Finanzas BPO

The BPO Solutions Architect role is responsible for the development of the Business Process Outsourcing (BPO) solution that IBM offers to clients in the areas of Finance, Procurement and Human Resources, among others. This involves the development of an innovative and price competitive business process outsourcing solution that meets client requirements and delivers value to our clients.

Specific areas of focus include:

• Design and development of a successful solution architecture: the business process solution architect needs to have a clear understanding of the customer's requirements and the ability to design the "future" solution to meet the customer's requirements. This includes process definition, technology solution offerings to support the processes, and the infrastructure required to implement the solution. In addition, security, compliance and other solution considerations must be addressed as part of the solution design.
• Developing a cost case: this involves identifying the various cost elements and adopting a balanced approach to deliver a cost-competitive solution without compromising the quality of service delivery.
• Developing and selling the IBM value proposition: developing a compelling and differentiating IBM value proposition is critical to selling the IBM solution and the solution architect must have the ability to develop and sell this throughout the sales cycle.
• Collaboration and partnering: as a key member of the sales proposal team, the solution architect will need to work effectively with client teams and external consultants and build strong relationships. In addition, this role requires strong collaboration skills and the ability to partner with various internal IBM organizations.

Required education

Bachelor's Degree

Required technical and professional expertise

- 5+ years of experience in an area of pre-sales of transformation and BPO solutions to both large and small / medium sized companies.

- Strong knowledge of Finance, Procurement and/or HR (and/or other) outsourcing services.

- Strong knowledge of transformation solutions including extreme automation technologies (workflows, OCR, RPA, Rules Engines, etc) and Gen AI.

- Bachelor's degree in Computer Science, Mathematics, Engineering, Information Systems, Finance or equivalent degree.

- Familiarity with business management software (SAP, Oracle).

- Strong written and verbal communication skills.

- Strong presentation skills.

- Collaborative and liaison with all levels and departments within a Consulting and Technology organization.

- Strong work ethic and ability to work autonomously given key priorities and responsibilities.

- Strong organizational skills with the ability to multi-task and prioritize well in a fast-paced, dynamic work environment.

- Strategic business problem solving skills.

- Ability to understand value based selling and articulate it to C-level executives.

- Ability to survey processes. Knowledge of survey methodologies, maturity analysis, benchmarking, best practice application and technology.

- Strong understanding of financial modeling in a BPO environment.

- Competitive pricing and business case building with direct and indirect benefits and business models that integrate operation and technology.

- Knowledge and experience of the various project phases: transition, transformation, service stabilization and continuous improvement.

- Basic understanding of IT operations including infrastructure, applications and cloud computing (supporting service transformations).

- Languages - Advanced English / Bilingual and intermediate Portuguese (desirable)

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM Argentina S.R.L. can only request the information strictly necessary for the performance of the work that is offered (Law 6471, CABA)