Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious? We are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
Your role and responsibilities
We are seeking a Site Reliability Engineer (SRE) to ensure high availability and performance of our services through proactive monitoring, incident management, and automation. The role requires expertise in tools like Prometheus and Grafana, strong automation skills using Ansible and Terraform, and experience handling system outages effectively. A deep understanding of MQ, system configurations, and cloud operations is essential, along with proficiency in cloud platforms such as IBM Cloud, AWS. Collaborate with engineering teams to reduce toil, enhance service stability, and drive continuous operational improvement.
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Key Responsibilities:
- Ensure high availability, resilience, and performance of MQ services on IBM Cloud/AWS.
- Proactively monitor systems, manage incidents, and lead recovery with root cause analysis.
- Automate operational tasks to reduce toil and improve service efficiency.
- Collaborate with engineering teams to design, deploy, and maintain reliable cloud infrastructure.
- Continuously improve observability, deployment pipelines, and change management practices.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Deep knowledge of MQ architecture and cloud operations.
- Strong automation skills using Ansible and Terraform.
- Experience with observability tools like Prometheus, Grafana, and Instana.
- Proficiency with at least one programming/scripting language (Python, Go, Node.js, Shell).
- Familiarity with Git and source control workflows
- Understanding of CI/CD pipelines and cloud-native infrastructure.
- Prior experience as an SRE or DevOps engineer in SaaS or cloud environments (AWS).
- Proven incident management skills with ability to perform under pressure.
- Strong problem-solving ability and commitment to service reliability goals.
- Effective collaboration with cross-functional teams to drive automation and operational excellence.
- Strong written and verbal communication skills in English.
- Willingness to participate in on-call support rotation.
Preferred technical and professional experience
- Hands-on experience with Kubernetes/OpenShift in production.
- Experience with ArgoCD or similar GitOps-based deployment tools.
- Infrastructure as Code expertise with Terraform.
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.