Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.
Seeking new possibilities and always staying curious? We are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
Your role and responsibilities
As a Site Reliability Engineer, you will specialize in ensuring the reliability and resiliency of our systems. Bringing a unique blend of knowledge and skills in both software and platform systems, you will play a key role in analyzing business needs, identifying and solving problems, designing and building automation tooling, designing and implementing monitoring solutions, deploying and managing production changes, and maintaining well-engineered information systems and ecosystems.
Want more jobs like this?
Get jobs in Alajuela, Costa Rica delivered to your inbox every week.
Responsibilities:
- Reliability and Resilience:
o Specialize in ensuring the reliability and resiliency of services based on a micro-service architecture, with the goal of delivering a high-availability environment. - Problem Analysis and Resolution:
o Analyze business needs and proactively identify and solve problems to enhance system performance and stability. Troubleshoot failures and execute recovery quickly to minimize impact to customers. - End-to-End Engineering:
o Play a pivotal role in advising, designing, building, testing, deploying, and maintaining well-engineered cloud environments.
Required education
Bachelor's Degree
Required technical and professional expertise
Technical Skills/Exposure:
SRE/DevOps in a SaaS/Cloud environment is strongly desired (Linux administrator experience will be considered).
Experience with at least one major public cloud provider or large-scale private/hybrid cloud using container orchestration.
Experience with one or more monitoring/observability tools (Prometheus & Grafana are preferred).
Programming skills in at least one language, preferably Python or Node.js, but others would be considered, such as Go, BASH, Ruby, etc.
Use of source control management (git, subversion, etc.)
Professional Experience:
Ability to manage multiple tasks, ensuring that commitments/timelines are met.
Ability to partner with internal stakeholders when designing and building automation to improve operations.
Ability to perform under pressure.
Be growth-minded, goal-oriented, and forward-thinking to provide solutions for complex technical problems.
Fluent in spoken and written English.
This role requires some after-hours on-call work.
Preferred technical and professional experience
Kubernetes/OpenShift experience in a production environment.
Experience with a modern configuration management framework (Ansible, Chef, Puppet).
Experience with deployment (CI/CD) pipeline tools, preferably ArgoCD.
Experience with Infrastructure as Code tools, preferably Terraform.
Be growth minded, goal oriented, and forward thinking, to provide solutions for complex technical problems.
Fluent in spoken and written English.
This role requires some after-hours on-call work.
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.