Service Project Manager
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Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Your role and responsibilities
We are looking for an experienced Project Manager to be responsible for handling our company's ongoing projects. You will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include managing customer projects to successful completion from sales transition to customer acceptance. Daily activities include risk and issue management, submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans.
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Responsibilities:
- Managing cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedule
- Effectively and efficiently manage 6-8 short term concurrent duration projects
- Thrive in a scale-up organization and help refining and developing processes as we're delivering successful customer projects
- Collaborating with project team members to identify and resolve issues
- Submitting project deliverables and ensuring that they adhere to quality standards
- Preparing status reports by gathering, analyzing and synthesizing relevant information
- Establishing effective project communication plans and ensuring their execution
- Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget
- Effectively manage conflict to resolution with minimal disruption
- Managing the development of documents as needed to enable successful implementation and turnover of the process or system to the clients
- Obtaining customer acceptance of project deliverables
- Managing customer satisfaction within the project transition period
- Conducting post project evaluation and identifying successful and unsuccessful project elements
- Domestic and international travel as needed
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
The right to work in Spain
Proven experience in project management. (Agile/SCRUM/PMI) - 5 years of Project Management experience
Ability to lead project teams of various sizes and see them through to completion
Ability to present to, communicate with, all management levels of customer organization
Experience in a professional service realm - DevOps function
Strong understanding of formal project management methodologies
Able to complete projects in a timely manner
Budget management experience
Experience with managing multiple large-scale major technology projects
Experience in a professional service realm - DevOps function
Experience with Professional Services Automation platforms
Experience in ZenDesk or similar ticketing system
Preferred technical and professional experience
Project Management Professional (PMP) certification is a plus
Experience with Cloud transformation projects is a plus
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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