Service Designer

We offer:

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

We are excited to welcome a dedicated Service Designer, whether Junior or Mid-Level, to join our innovative team. This individual will spearhead the creation of holistic, user-centered enterprise experiences, ensuring seamless integration and delivery across diverse user types, technologies, and channels.

• End-to-End Service Design: Lead the design of comprehensive, user-centered enterprise experiences, ensuring seamless transitions and consistent delivery across various user types, technologies, and channels.
• Workshop Facilitation: Conduct interactive workshops with clients to foster a shared understanding of the end-to-end service landscape by orchestrating the sequence of events that span technology, human interaction, and digital platforms.
• User Research Collaboration: Work closely with research team members to translate research findings into actionable insights for stakeholders, guiding strategic initiatives and the wider roadmap.
• Performance Metrics Definition: Define key UX and organizational KPIs to track and validate the initiative's contribution to both user satisfaction and business success.
• Design Artifact Creation: Produce detailed design artifacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
• Cross-Disciplinary Mapping: Map out the end-to-end, front-to-back experience by illustrating the orchestration of events at the intersection of technology, business, and design.
• Team Contribution: Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees.
• Insights Generation & Strategic Initiative: Generate insights through research, analyze findings to inform strategic initiatives, define key UX and organizational measurements, and design intuitive solutions.
• Professional Growth: Grow and excel in a supportive and inclusive work environment that values continuous learning and development.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Experience in Service Design: 1-2 years of proven experience in service design and related methodologies.
• Client Delivery: Demonstrated experience of working with or delivering for external clients.
• Research & Analysis: Strong skills in conducting research and analysis to inform design decisions.
• Communication & Interpersonal Skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills.
• Team Adaptability: Capability to work collaboratively within a team and adapt to evolving priorities.

As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.

Preferred technical and professional experience

• User Research: Experience with user research methods and tools to better understand and address user needs.
• Service Design Frameworks: Familiarity with recognized service design frameworks such as the Double Diamond or principles from the Service Design Network.
• UX Design Knowledge: Understanding of UX design principles and practices to ensure user-centricity in service design.
• Visual Design Tools: Proficiency with visual design tools like Sketch, Figma, or Adobe XD for creating detailed design artifacts.
• Passion for Service Design: An unwavering enthusiasm for service design and a commitment to continuous improvement.

Candidates who possess these preferred skills will stand out in their applications. However, we remain open to considering applicants at all levels, focusing on potential and willingness to learn and grow with us. To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and experience with visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Client-provided location(s): Winchester, United Kingdom

Job ID: IBM-48495

Employment Type: OTHER

Posted: 2025-07-31T11:49:18