Introduction
Are you an experienced leader passionate about leveraging AI to drive change within an organization? Do you excel in collaborating with cross-functional teams to strategically embed AI capabilities across various business functions?
IBM's AI Center of Excellence (CoE), stands at the forefront of innovation, leveraging the latest advancements in Generative AI to drive internal transformation.
• Join us in the pursuit of not just solving business challenges across IBM Infrastructure, but reshaping the landscape for our employees through creative AI solutions. Immersing ourselves in the technology we deliver to
our clients, we're not just adapting to change; we're driving it.
• Join us in redefining how AI enhances productivity, improves workflows, and delivers value across IBM Infrastructure.
Want more jobs like this?
Get jobs in Markham, Canada delivered to your inbox every week.
The AI Center of Excellence is seeking a skilled Senior Technical Account Managers to join our team. In this strategic role, you will guide the overall direction and execution of AI-driven solutions from initial concept through scaling. Your leadership will play a crucial role in aligning teams and driving innovation with AI.
Your role and responsibilities
While you won't execute every task alone, you will own the outcomes and be accountable for ensuring successful execution in collaboration with cross-functional teams.
Client Advocacy
• Lead engagements with stakeholders and end-users to identify pain-points, automation opportunities, and adoption drivers.
• Champion customer needs internally to align cross-functional teams.
Drive Requirements
• Translate complex user needs, business objectives, and technical constraints into well-defined requirements. Communicate requirements to both technical and non-technical stakeholders.
• Analyze, understand, and align on key technical factors such as volume, latency, data sources as well as quality and accuracy benchmarks.
User-Centred Design
• Develop and iterate on solution mock-ups, gathering user feedback to refine features and maximize impact to ensure adoption.
• Ensure solution effectively address user needs and integrate seamlessly into their workflows.
Ensure on-Time Delivery & Execution
• Drive cross-functional collaboration and alignment across engineering, design, and client teams in an agile environment.
• Proactively remove roadblocks and ensure teams stay accountable for delivering.
Own Outcomes
• Take full ownership of the end to end solution including adoption.
• Lead the prioritization of the roadmap to maximize impact while ensuring velocity and security.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
• Bachelor's or Master's degree in Business, Engineering, Computer Science, or a related field
• 5+ years of experience in product management, consulting, business analyst roles or a related field
• Proven track record of delivering solutions/products from 0 to 1 and successfully scaling them from 1 to 10
• Expertise in advocating for clients, effectively translating their needs into requirements
• Strong collaboration skills, with experience leading cross-functional teams (design, engineering) to deliver impactful solutions
• Strong project management skills, with proficiency in tools like Jira, Git, Aha, or Monday.com
• Data-driven analytical thinking, with the ability to back decisions and statements with facts and examples
• Exceptional verbal and written communication skills in English with the ability to tailor content for both technical and non-technical audiences
• Experience working with geographically distributed teams across different time zones and leading remote collaboration efforts
• Ability to excel in ambiguity
Preferred technical and professional experience
• Background in AI/ML with experience applying techniques in real-world scenarios
• Understanding of the Watsonx product portfolio and its applications
• Expertise in cloud platforms such as IBM Cloud, AWS, or Azure, including their architecture and services
• Proficient in agile software development practices, with experience driving agile teams
• Proficiency in Enterprise Design Thinking methodologies to drive user-centered innovation
• Consulting experience, with a track record of building solutions to meet client needs
• Startup experience, demonstrating adaptability and problem-solving in fast-paced environments
• Proficiency in in User Experience Research (UXR) and User Experience Design (UXD)
• Proficiency in with Business Intelligence (BI) tools for data-driven decision-making and insights
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
Must have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.