Senior Solution Consultant - Business Operations

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

Your role and responsibilities

A Business Operations Solution Consultant will be responsible for understanding the client's business needs and translating them into tailored solutions. Key activities for this role include:

Own the definition of services solutions for the applicable Business Operations domain and leverage the full breadth of services, labor, assets, and software products to develop complex, multi-year solutions and optimized cost cases that meet client requirements and needs considering the client's base case and IBM's profitability.

Engage with the client, sales team, and Opportunity Owner to understand the strategic priorities, business and technical requirements, issues and tactical problems, contribute to defining the value proposition, and develop and articulate robust and innovative technical solutions.

Develop an integrated solution architecture to ensure that solution components interweave with the customer's industry and transformation objectives.

Foster collaboration between the Offering Team, Delivery Team, Subject-Matter Experts, and IBM Consulting partners and lead the core solution team for the pursuit, acting as a single point of contact for complex or large opportunities.

Work in conjunction with the larger pursuit team and guide them on competitive and market analysis and build a customized, innovative solution that will maximize IBM's chances for winning the deal.

Ensure the utilization of assets and repeatable frameworks in solutions.

Complete the solution handover to Delivery and participate in Phase Gate Reviews, documenting progress.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 10-12 years' experience in customer-facing BPO delivery/project management roles.
• Strong analytical and data management capabilities.
• Good understanding of IBM's BPO services, offerings, assets, and tools.
• Strong communications and interpersonal skill.
• Demonstrated project management and organizational skills.
• Commitment to continuous learning and skill development.

Preferred technical and professional experience

• Familiarity with solution development lifecycle.
• Data analysis & presentation skills (incl. Excel & PowerPoint)
• Proven track record of building relationships and managing stakeholders
• Understanding of the IBM Consulting business
• Ability to keep multiple projects moving forward in parallel
• Strong organizational skills, with ability to prioritize
• Industry knowledge relevant to BPO services

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Client-provided location(s): Dublin, Ireland

Job ID: IBM-61664

Employment Type: OTHER

Posted: 2025-10-01T18:48:48