Introduction
SME with deep technical skills in both AIOps and Instana products. Someone who can go very deep into the products to resolve a particular issue but also can step back to get wholistic view of the customer problem to get to root cause quickly. Someone who can translate complex customer issues into easy-to-understand product requirements for product management and development leaders to improve our product capabilities.
Your role and responsibilities
Band 9 senior solution architect with years of customer experience.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Provide leadership to drive software product design and optimization to fulfill customer needs with agile market responsiveness
- SME with deep technical skills leads strategic presales customer engagements to drive new Software revenue by designing/delivering custom demos, PoCs, and technical validation workshops.
- Represent and proactively providing technical input for APAC clients' cloud transformation initiatives and adoption of IBM Automation portfolio
- The goto SME Technical Advisor for complex post-sales projects, resolving critical architecture bottlenecks through CSP platform
- Develop and share Best Practices and publications for IBM Automation software solutions
- Develop technical hands-on labs for Instana and AIOps and delivering training for business partner and broader IBM field teams.
- Collaborate with cross-functional teams to drive customer requirements and serviceability items into AIOps/Observability solution design and delivery
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IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
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OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.