Senior Project Manager / Project Executive

Their role also involves strategic planning, performance monitoring, issue resolution, and ensuring adherence to contractual obligations and quality standards. Ultimately, the candidate should ensure customer satisfaction while driving operational efficiency and project success.

Key Responsibilities of the DPE:

Service Delivery Oversight

• Strong PM experience and PM practices.
• Owns end-to-end delivery of IT services or projects according to contractual commitments.
• Ensures high-quality, on-time, and within-budget delivery.
• Manages the delivery team, often across multiple locations and service lines.

Client Relationship Management

• Acts as the primary interface between IBM and the Client.
• Builds trusted relationships with key client stakeholders (CIOs, business leaders, etc.).
• Manages client expectations and handles escalations.

Financial and Contract Management

• Owns the Profit & Loss (P&L) for the account or project.
• Ensures delivery within budget, monitors costs, and manages financial risks.
• Oversees contract compliance and identifies opportunities for renewals or growth.

Risk and Issue Management

• Identifies, assesses, and mitigates delivery risks.
• Ensures contingency plans are in place and issues are resolved quickly.

Team Leadership

• Leads delivery managers, technical teams, and subcontractors.
• Ensures teams are aligned, motivated, and working toward common objectives.

Business Development

• Opportunity Identification
• Contract Negotiations & Renewals
• Account Planning

Continuous Improvement

• Implements best practices and drives process improvements.
• Tracks and reports KPIs, SLAs, and other performance metrics.
• Supports innovation and transformation aligned with the client's strategic goals.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 10+ years of experience in project & account management, with at least 2+ years in a senior role

• Proven experience in project/program management, preferably in IT, consulting, or managed services environments
• Excellent leadership, negotiation, and stakeholder management skills
• Experience in budgeting, forecasting, and risk management
• Ability to handle multivendor project environments
• Excellent verbal and written communication skills

Preferred technical and professional experience

• PMP, PRINCE2, or Agile/Scrum certifications.
• Strong understanding of project management tools (JIRA, MS Project, Asana, etc.)

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.