Senior Implementation Services
Introduction
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.
Your role and responsibilities
We are building a team of Implementation Services Engineers to ensure the successful delivery of HashiCorp's solutions for our Enterprise customers. As a member of the Professional Services organization, the Implementation Engineer will be responsible for the project management and technical aspects of implementations. This starts with an internal hand-off with Sales all the way to a successful deployment, and a hand-off to the designated Technical Account Manager.
Responsibilities:
● Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team and sales engineer to installation, system configuration, and testing.
● In some cases, you are also expected to provide some amount of training and limited post implementation support.
● Be a Subject Matter Expert (SME) on HashiCorp architecture, tools and products.
● Provide guidance for business decisions during the implementation from a technical perspective on issues such as: performance, scalability, reliability, and security.
● Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation.
● Manage the implementation plan, sharing weekly status reports.
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● Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects.
● Handle escalations where necessary and manage customer as well as internal resources expectations.
● Facilitate discovery and requirements analysis sessions with customers and the HashiCorp team.
● Develop project plans and estimates in order to deliver on time and within budget.
● Track and report project metrics to ensure project success and mitigate risk.
● Domestic and international travel as needed.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- +8 years Implementation Services, Technical Account Management, Customer Support or Sales Engineering experience or equivalent experience - practitioners are highly encouraged to apply.
- Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
- Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
- Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others.
- Expertise in open source and SaaS is a major advantage.
- English and Spanish fluent
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Perks and Benefits
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Parental Benefits
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Office Life and Perks
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Financial and Retirement
Professional Development
Diversity and Inclusion
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