Senior Engineer

This role is a blend of engineering and customer support, where you will help resolve complex customer issues. Other tasks will include product enhancements, feature request development, and bug triage. The majority of our tools and integrations are written in Golang.

This person will be a part of the Vault engineering team at HashiCorp, working to provide a phenomenal and broadly used secrets tool for businesses and individuals handling all sizes and types of infrastructure.

In this role, you can expect to:

An engineer in this role can expect to:

• Triage incoming customer or support requests by working closely with product, engineering, and support.
• Establish an understanding of the request by working with support, the customer, and setting up a reproduction.
• Provide guidance and develop playbooks for internal teams around issue resolution.
• Implementing bug fixes for specific customer issues.
• Converting larger issues into clear and actionable backlog items.
• Improve documentation for usage and solving problems where gaps are found.
• Participate in agile planning meetings to facilitate understanding and prioritization of backlog items.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• You have experience in a programming language like Go, Java, or Python
• You like writing programs that can be understood by their users
• Experience with Kubernetes or other container orchestration systems
• Experience working with distributed software within a Linux environment
• Experience with customer support or OSS community support to help work with the Vault community
• Experience operating and maintaining production systems in a public cloud environment
• Expertise in one or more of the major public clouds
• Familiar with infrastructure management concepts
• Working understanding of commonly-used security technologies
• Experience using Vault

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IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

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