Senior Design Manager

Introduction

We are seeking a talented and experienced UX Design Lead with a proven record of delivering irresistible solutions, which address customers' most challenging business problems and opportunities.

The best candidate will have experience collaborating effectively with a cross functional team in agile and lean delivery methodologies. They should also be able to demonstrate leadership, technical curiosity and tenacity, to partner with some of the leading technologists in the field of cloud and cognitive computing, to design products that are modern and user-friendly.

Your role and responsibilities

You are a UX designer passionate about designing the experiences and structural foundations for products. You are experienced at communicating design needs and advocating for users when working with colleagues to successfully weigh customer outcomes and business impact. You are a problem-solver with a strong work ethic and self-motivation who brings an ownership mindset and clear point of view to your work. You are interested in working in a Design as a Service model (but without the pressure of finding your own projects), where you might have the opportunity to work on a variety of products throughout the year. This position will give you the opportunity to demonstrate user focus, technical curiosity, and tenacity.

• User-centered design: Interpreting user research insights to identify user goals and market trends and then applying human-centered design best practices to create delightful experiences that support those goals.
• Artifact creation: Creating artifacts such as wireframes, interactive prototypes, specifications, and interaction patterns that aid in the validation and development of the desired user experience. Artifacts should demonstrate the designer's attention to detail and ability to both work with and extend a design language and component library.
• Collaboration and leadership in Design: Collaborating with cross-disciplinary teams of product managers, engineers, and designers in an agile environment to define strategies and prioritize design tasks in the context of business objectives.
• Independence and team commitment: Working independently with a strong sense of responsibility while demonstrating a commitment to teamwork and to contributing to a healthy team culture where giving and receiving feedback is encouraged.

• Workload management and process improvement: Scoping workload and planning for the timely delivery of design projects, working with multiple stakeholders to recognize opportunities to improve team processes and use of time and resources.
• Strategic vision and communication: Defining and implementing strategies to accomplish the design vision and mission and communicating across the organization to ensure alignment and support.
• Performance management and culture: Shaping the design culture by setting a high bar for performance and design excellence and addressing performance misalignment in a prompt and human-centered manner. Promoting an environment of psychological safety for interpersonal risk-taking that allows the design team to spend more time towards high-performance goals. Fostering a team culture of diversity and transparent collaboration.

• Experience (10+ years) in solving complex user problems using design thinking strategies.
• Experience (12+ years) building user interface mockups (low- and high- fidelity), patterns, mockups, storyboards, interactive prototypes, and development-ready specifications.
• Experience (12+ years) translating insights from user research into appropriate product features that are accessible and put the customer at the center.
• Experience influencing multidisciplinary teams, communicating design needs, and accurately scoping your team's work to drive action towards business goals.
• Portfolio of previous work must be presented incorporating UI designs and/or sketches that demonstrate an understanding of design best practices.
• Understanding of modern design thinking and design trends (including responsiveness and accessibility).
• Experience with design tools (Figma, Sketch, InVision, Adobe Creative Cloud, etc.).
• Excellent listening, written, and verbal communication skills as well as storytelling and documentation skills.
• Experience managing people and performance.
• Experience mentoring designers.

• Experience in enterprise software design and delivery
• Experience planning & moderating design thinking workshops