Scrum Master

Your role and responsibilities

Job Duties & Responsibilities

• Organizes and facilitates work planning, daily stand-up meetings, reviews, retrospectives, and sprint and release planning

• Facilitates collaboration for both internal and external teams, resolving conflict, removing impediments, and reducing external dependencies

• Coaches team members and stakeholders in preparation for Scrum ceremonies and events and in goal attainment

• Coaches team in Agile sizing techniques, makes appropriate and realistic commitments, and works closely with Product Owners

• Uses the Collaborative Lifecycle Management (CLM) tool to prepare, communicate, and share team metrics and delivery results

• Creates a product roadmap, coaches the writing of value-driven user stories, features, and epics, and maintains a well-refined backlog

• Provides regular feedback to the Agile Transformation Team about new insights and lessons learned from team experiences

• Embraces servant leadership and displays behaviors that come with the key mindset shifts associated with being Agile

• Keeps informed and educated about industry trends concerning Agile methodologies

• Performs other job-related duties as assigned

Required education

Bachelor's Degree

Required technical and professional expertise

Position Specific Description

• Facilitating Scrum Processes: Guide and facilitate all Scrum rituals, including daily stand-up meetings, sprint planning, sprint reviews, and retrospectives. Ensure that the Scrum framework is properly followed by the development team, product owner, and stakeholders. Provide flexibility for teams needing to adapt to scrum processes.

• Experience in Service Now Products / managing Service Now Development initiatives

• Support the development team in achieving their sprint goals by removing any obstacles or impediments that they may face. Encourage collaboration, self-organization, and continuous improvement within the team.

• Act as a coach and mentor to the team, ensuring they understand and adhere to Agile principles and practices. Help them in adopting Scrum practices and resolving conflicts within the team.

• Stakeholder Management: Collaborate with stakeholders, including product owners, managers, and executives, to ensure their requirements and expectations are effectively communicated to the development team. Facilitate communication and maintain transparency between the team and stakeholders.

• Scrum Process Improvement: Continuously identify and implement improvements to the Scrum process and practices. This includes analyzing metrics and feedback to optimize team productivity and delivery.

• Act as a mediator in resolving conflicts or issues that arise within the team. Facilitate healthy discussions and encourage a collaborative problem-solving approach.

• Facilitate Agile practices and frameworks beyond Scrum, such as Kanban or Lean, when appropriate. Lead the team to understand and adopt these practices to continuously improve their effectiveness.

• Financial forecasting , processing invoices and mitigating variances and risks.

Preferred technical and professional experience

Preferred Qualifications

• At least 3 years of experience as Business Analyst

• Certifications: PMP, CSM, CSPO, PSM, CSP, PMI-ACP, SAFe SPC, or ITIL.

• Expertise working in technology/ software development, with a focus on Agile methodologies such as Scrum, Kanban, or Lean.

• Experience in maintaining team performance metrics, educating the Scrum Team on agile practices, driving productivity improvements, and championing quality and technical excellence.

• Strong leadership and coaching abilities, with a demonstrated ability to motivate and inspire.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

• Ability to identify and resolve conflicts and facilitate decision-making in a collaborative and consensus-driven manner.

• Understanding of IT infrastructure components such as networks, servers, storage systems, and cloud services.

• Passion for learning and continuous improvement, with a growth mindset and a willingness to explore new approaches and technologies

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.