Scrum Master
Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
We are seeking a highly experienced Scrum Master to lead and facilitate agile practices across multiple development and support teams in a dynamic enterprise environment. This role involves hands-on coordination of agile ceremonies, cross-team collaboration, and continuous improvement initiatives to ensure high-quality delivery and operational excellence.
The ideal candidate will have a proven track record managing large-scale agile teams (15+ members) organized into multiple pods or sub-teams. You will be responsible for facilitating all Scrum ceremonies-daily standups, sprint planning, reviews, retrospectives, and Program Increment (PI) planning-across multiple concurrent workstreams.
Key Responsibilities:
• Agile Facilitation: Lead and coordinate Scrum ceremonies across multiple pods, ensuring alignment, transparency, and accountability.
• Scaled Agile Coordination: Manage cross-team dependencies, facilitate release planning, and support PI planning sessions in a scaled agile environment.
• Backlog & Sprint Management: Use Jira (or similar tools) to manage backlogs, track sprint progress, monitor velocity, and generate burndown charts and performance reports.
• Release Management: Serve as the primary point of contact for release coordination, including stakeholder communication, deployment readiness, go/no-go decisions, and sign-off processes.
• Team Empowerment: Act as a servant leader, removing impediments, fostering collaboration, and promoting a culture of continuous improvement.
• Stakeholder Engagement: Collaborate with Product Owners, technical leads, and business stakeholders to ensure alignment on priorities, goals, and delivery timelines.
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• Support Integration: Coordinate agile practices across both development and support teams, ensuring operational stability and responsiveness to incidents.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
1. Scaled Agile Facilitation & Coordination
• Proven experience managing multi-pod teams (15+ people).
• Skilled in facilitating PI planning, release planning, and managing cross-team dependencies.
2. Advanced Jira Proficiency
• Expertise in backlog management, sprint tracking, velocity monitoring, and generating agile reports (burndown charts, dashboards).
3. Strong Communication & Stakeholder Management
• Ability to engage with Product Owners, technical leads, and business stakeholders to ensure alignment and transparency.
4. Scrum Mastery & Agile Coaching
• Deep understanding of Scrum principles and ability to coach teams and stakeholders in agile best practices.
5. Team Empowerment & Servant Leadership
• Skilled in removing impediments, fostering collaboration, and promoting a culture of continuous improvement.
Preferred technical and professional experience
• Release Management
• Experience coordinating deployments, stakeholder communication, and go/no-go decisions.
• Support Integration
• Ability to balance feature development and support operations within agile frameworks.
• Risk Management
• Proactive in identifying and mitigating delivery risks and dependencies.
• Technical Acumen
• Familiarity with modern tech stacks (e.g., Java, ETL, AWS Glue, Postgres) to support technical discussions.
• Empirical Process Control
• Promote data-driven decision-making and iterative improvement.
• Conflict Resolution
• Navigate and resolve team conflicts constructively.
• Transparency & Documentation
• Maintain clear, accessible documentation of agile artifacts and team progress.
• Metrics & Reporting
• Track key agile metrics and provide actionable insights to stakeholders.
• Adaptability
• Thrive in fast-paced, evolving environments with shifting priorities.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
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All our positions are eligible for people with disabilities PwD or rehabilitated.
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