SAP Project Manager

Introduction

A career in SAP Project & Service Management combines strong organizational skills with a deep understanding of SAP solutions and IT governance. You will operate in a dynamic environment where service stability and innovation coexist, enabling you to make a tangible impact on business growth and operational efficiency.

You will have the opportunity to work with diverse teams, interact with business and IT leaders, and coordinate external providers, ensuring reliable, high-quality SAP services while successfully leading transformation projects. Curiosity, strategic thinking, and a focus on continuous improvement will be the foundation of your success in this role.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As SAP Project & Service Manager, you will be responsible for the governance, coordination, and continuous improvement of SAP services and projects across the organization. You will oversee both service management, ensuring high-quality, efficient, and cost-effective AMS (Application Maintenance Services), and project management, driving the delivery of SAP initiatives within scope, time, and budget.

You will work closely with business stakeholders, IT leadership, external providers, and cross-functional teams to guarantee stable operations while driving innovation and process optimization. Your role is pivotal in ensuring business continuity, maximizing operational efficiency, and supporting strategic SAP initiatives.

Your primary responsibilities include:

• SAP Service Governance: Ensure compliance with SLAs and KPIs, manage client requests efficiently, handle service escalations, and implement preventive and corrective actions.
• Project Delivery Management: Lead project planning, execution, monitoring, and reporting to ensure timely, on-budget, and quality delivery of SAP projects.
• Stakeholder Collaboration: Collaborate with business units, IT teams, vendors, and partners to streamline processes, optimize project execution, and drive continuous improvement.
• Team Leadership: Coordinate and manage internal and external teams, fostering collaboration, mentoring team members, and maximizing performance while mitigating risks.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Ensure compliance with contractual SLA and KPI, managing client requests with efficiency and transparency.
• Coordinate and oversee external AMS providers, ensuring alignment with business and IT requirements.
• Define operational plans and monitoring processes for SAP service management and ticketing systems.
• Handle service escalations and critical situations, implementing preventive and corrective actions.
• Produce and present regular service performance reports, monitor customer satisfaction, and propose improvements.
• Lead project planning, execution, and monitoring, ensuring projects are delivered on time, within budget, and aligned with objectives.
• Track project progress, identify risks and issues, and escalate appropriately.
• Collaborate with business units, IT teams, vendors, and partners to optimize processes and project execution.
• Manage internal and external teams, fostering collaboration, performance, and risk mitigation.

Preferred technical and professional experience

• Advanced proficiency in English (spoken and written) for effective communication in international contexts.
• Familiarity with ITIL best practices for Service Management.
• Experience with widely used Project Management tools (e.g., Jira, Asana, Trello, monday.com, Wrike, Microsoft Project).
• Certification in Project Management methodologies (e.g., PMP, PRINCE2, Agile/Scrum).
• Previous experience in multinational environments or complex organizational structures.
• Exposure to digital transformation projects or process automation initiatives.
• Ability to provide thought leadership in SAP project and service management.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Client-provided location(s): Bari, Italy

Job ID: IBM-63285

Employment Type: OTHER

Posted: 2025-10-08T18:49:53