Salesforce Technical Architect - Public Sector (State and Local Govt)

Your role and responsibilities

• Collaborate with IBM account teams and clients to understand their mission, business processes, and technical requirements.

• Help with presales activities such as how Salesforce can address challenges, conducting product demonstrations, working with internal sales teams, and qualifying leads.

• Design and architect innovative, scalable, and secure solutions primarily leveraging the Salesforce platform, including Data Cloud and various Salesforce Clouds (Industry, Service, Marketing, Sales).

• Develop and deliver compelling technical presentations, demonstrations, and proof-of-concepts (POCs) that showcase the value of proposed solutions or recommend the most suitable Salesforce investment or product.

• Lead technical discovery sessions and workshops with clients to refine requirements and validate solution designs.

• Provide expertise on Salesforce best practices, architectural patterns, and integration strategies within a public sector context.

• Advise clients on data modeling best practices within the Salesforce platform (SF Data Model) and how to leverage Data Cloud for unified data strategies.

• Incorporate IBM's asset portfolio, including IBM Consulting Advantage and related Assets, into Salesforce-centric solutions where appropriate.

• Respond to technical sections of Request for Proposals (RFPs) and other procurement documents.

• Stay current with the latest Salesforce product releases, certifications, and industry trends, particularly as they apply to the public sector.

• Potentially mentor and guide junior technical resources.

• Build and maintain strong relationships with key client stakeholders and IBM internal teams.

• Conduct code reviews, setup CI/CD Pipelines, DevOps process and lead deployment of Salesforce modules into production after thorough development review.

This job can be performed from anywhere in the US.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Required Qualifications:

• 10+ years proven experience in consulting and delivering client engagements at a technical level.

• 5+ years of Salesforce Industries experience, solutioning and delivery experience.

• Extensive experience implementing and/or architecting solutions using Sales Cloud, Service Cloud, Marketing Cloud, Industries Cloud (Public Sector Solutions Cloud), within complex environments.

• Proven ability to analyze, design, and optimize business processes via technology and integration.

• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.

• Strong communication skills, both written and verbal. Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.

• A great listener with the ability to communicate with people in diverse roles.

• Resourceful and innovative thinker who can work through and solve problems

• Team player who is proficient at collaboration and working with members of a team

• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.

• Ability to work independently and as part of a dispersed team.

• Salesforce Certifications: examples include Health Cloud, Application Architect, System Architect, Data Cloud, Agentforce Specialist/AI, Platform Developer 1 and 2, OmniStudio, Service Cloud.

Preferred technical and professional experience

Preferred Qualifications:

• Bachelor's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered.

• Salesforce System and Application Architect, CTA (Preferrable), Omnistudio Developer, Platform Developer 1 and 2,

• Experience with other relevant technologies and integration patterns.

• Familiarity with healthcare-specific GxP compliance and security requirements like HIPPA, GDPR and state-specific regulations.

• Experience with Agile methodologies, Salesforce Technical Architecture best practices

• Ability to convey and convince customers of best practices at various levels within a large organization

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Client-provided location(s): Dublin, GA

Job ID: IBM-65789

Employment Type: OTHER

Posted: 2025-10-21T18:48:33