Salesforce Support - Technical Operations

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Salesforce Technical Engineer, you will be responsible for full ITIL Scope for Incident, Change, Release and Problem Management.

• Perform Application Monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops
• Managing code migration across environments to ensure continued and synchronized functionality
• Managing the incident lifecycle and owning the same until closure and satisfaction of originator
• Documenting processes and monitoring application performance metrics
• Implement platform upgrades and regression testing
• Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc
• Ensure application performance to expected levels through proactive and preventive maintenance
• Data management - mass insert/update/release, data quality check
• Data visibility - create and manage public groups, sharing rules
• Create and work with Reports and Dashboards
• Manage the Administration tools - Workflows, Approval Process, Process Builder
• Perform backups, Chatter Administration, minor bug fixing, track of license count and needs

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Minimum 1 certification of Salesforce is required
• Experience in a similar position in Salesforce ecosystem, prior work with Salesforce in Admin/Support roles
• Ability to interpret/analyze code and application logs to troubleshoot errors
• Problem solver, customer oriented
• Ability to analyze, synthesize and make decisions under SLAs
• Strong communication skills, teamwork skills
• Negotiation skills, diplomatic
• Flexibility for travel
• Willing to do on call support

Preferred technical and professional experience

• ITIL Certification

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Client-provided location(s): Braşov, Romania

Job ID: IBM-50861

Employment Type: OTHER

Posted: 2025-08-05T15:50:07