Salesforce Functional Analyst

Your role and responsibilities

We are seeking a dynamic and detail-oriented Salesforce Business Analyst / Test Specialist to join our team. This role is responsible for gathering business requirements, translating them into functional specifications, and ensuring the quality and performance of Salesforce implementations through rigorous testing. The ideal candidate will bridge the gap between business stakeholders and technical teams, while also owning the testing lifecycle.

As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.

You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.

Your primary responsibilities include:

Innovative Salesforce CRM Solutions: Collaborate with clients and development team to design and implement creative solutions with Salesforce CRM Applications.

Strategic Consulting and Functional Leadership: Use your consulting skills and business knowledge to lead functional discussions to understand client's business challenges and address them with solution architecture.

Architectural Best Practices Advocacy: Establish and promote with internal teams the design and architecture guidelines and best practice standards.

Required education

Bachelor's Degree

Required technical and professional expertise

* Requirements analysis and documentation: Collaborate with stakeholders to gather, analyze, and document business requirements related to Salesforce CRM and associated applications; translate business needs into user stories, process flows, and functional specifications; perform gap analysis and propose scalable solutions.
* Salesforce configuration and customization: Support the configuration and customization of objects, workflows, and reports; facilitate workshops, demos, and training sessions for end users.
* Testing and quality assurance: Develop test plans, test cases, and test scripts for functionalities and integrations; execute functional, regression, and UAT testing across multiple Salesforce modules; identify, document, and track defects using tools such as JIRA or ALM; work with developers to validate fixes and ensure timely resolution.
* Experience and technical knowledge: Extensive experience as a Business Analyst or QA/Test Specialist in Salesforce environments; strong understanding of Salesforce architecture, data model, and declarative tools; proven experience with both manual and automated testing methodologies and tools; proficient in writing user stories, acceptance criteria, and test documentation.
* Excellent communication skills in English, problem-solving abilities, and stakeholder management skills.

Preferred technical and professional experience

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ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Client-provided location(s): Mexico City, Mexico

Job ID: IBM-66570

Employment Type: OTHER

Posted: 2025-10-21T18:48:35