Introduction
Ready to help build IBM's biggest asset - its talent? As a Recruitment Professional, you serve an integral role as the main point of contact for both candidates and hiring managers, guiding them through the full recruiting lifecycle. Work with a team using the most innovative approaches to attraction, sourcing, selection, interviewing, offering, and closing. This is an opportunity to shape IBM's future. Start your journey now!
As a Reporting Analyst, you will interact with internal and external stakeholders to provide reporting consultation, act as the data SME, develop, own, maintain and execute reports, and build ad-hoc report templates that can be used by the delivery and account teams. This individual will leverage technical knowledge of Google Sheets, Google Analytics, Big Query, Looker Studio, Excel, VBA macros, relational database concepts, and use the ATS system's analytic tools to build report templates that can be accessed and viewed by the delivery and account teams. The person in this role will have technical or database development background, experience in analyzing recruitment operations, process and technology and a flexible approach to handling a dynamic work environment and projects. The person in this position will be data driven, a self-starter, and highly motivated to go beyond what is asked.
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Your role and responsibilities
- Develop, maintain, and execute reports for both delivery and account teams
- Build ad-hoc report templates that can be used by a global client organization
- Performs queries and searches on databases for qualified candidates
- Leverage advanced technical knowledge of Google Sheets, Google Analytics, Big Query, Looker Studio, Excel, VBA macros, relational database concepts, and use the ATS system's analytic tools to build report templates that can be accessed, used, and updated by the client recruiting operations teams globally
- Contribute actively to significant projects and initiatives in the account
- Collaborate closely with business unit leaders to execute strategic actions.
- Assist the account team in communications, customer interactions, business development, and provide insights to maximize success in these interactions.
- Provides education and advisory support: Performs data analysis, identifies anomalies, and trends aided by established procedures, practices, and senior team members. Identifies control exposures and assists with analysis and solution approaches.
- Act as an effective enabler to support day to day operation management activities including management system, planning and resource management.
- Monitor trends and patterns in resource management, provide regular inputs/insights to the management team, identify potential risks or problem areas, recommend mitigation plan or resolution.
- Assess and implement new technology and operational solutions to support continuous improvement on efficiency and cost.
- Driving center established programs and management systems to define, measure, and monitor key operational metrics with use of balanced scorecards and root cause analyses (i.e. SLA's, ABC Metrics, Business Controls, Procedural Compliance, ILC Compliance, TVC, etc.)
- Good knowledge of account SLA's and MDC standard on RCA's and ABC Metrics.
- Manage Process Reviews; Assists with independent, risk based proactive process and walks through reviews. Assists in preparation of risk-based assessment reports for use by the process owners. Works with process review to communicate findings & recommendations.
- Other administrative tasks as needed
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Has at least 4 years of experience with data gathering, reporting with Google Suite and MS Office and with emphasis on advanced spreadsheet functions, including pivot tables, pivot charts, IF THEN logic, conditional formulas, manipulation, and formatting of data.
- Has solid experience in data visualization using Big Query, Looker Studio / Google Data Studio or other BI Tools
- At least 4 years of relational database development or administration experience
- Bachelor's degree
- Fluency in English
Preferred technical and professional experience
- At least 2 years' experience in recruitment
- At least 1 year experience with an ATS (Applicant Tracking Service)
- At least 2-3 years of SQL, Visual Basic, JAVA, Phyton or similar query language and coding experience
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.