Quote to Cash Professional
Introduction
Are you a detail-oriented problem-solver who thrives in a fast-paced environment? In this role, you'll be at the heart of our operations-doing order management, handling disputes, and releasing or assisting stakeholders on Billing with precision and efficiency. More than just processing transactions, you'll play a crucial role in strengthening relationships with both internal teams and valued clients, ensuring seamless experiences and driving business success.
Your ability to resolve issues quickly, maintain accuracy, and support sales productivity will directly impact our company's growth. By following established business processes and controls, you'll prioritize tasks strategically, helping us achieve key organizational goals. If you're ready to take ownership, make an impact, and grow in a dynamic team, we'd love to have you on board!
Your role and responsibilities
Your Role and Responsibilities:
As a Q2C (Quote to Cash) Professional, you will
1. Perform a variety of support responsibilities throughout the sale cycle from Opportunity management, internal processes facilitating, proposal/solution release, contract management, billing & invoice tracking.
2. Ensure that all transactions are handled with minimum impact to the customers and in compliance with all the audit guidelines and approved processes.
3. Partner with brands sellers/project managers to ensure the pre-sales processes are timely completed, contracts timely released, signed contracts timely registered and billed, signings are timely recognized.
4. Ensure all the pre & post sales activities are timely and accurately performed.
5. Capture all skills required to perform the Proposal Support Professional & Contract Support Professional role.
6. Identify work process improvements and issue prevention activities.
7. Perform other tasks as required, including but not limited to:
1. Contract printing/packing support
2. Contract scanning/filing/mailing support
3. Invoice packing/mailing support
4. Completion report/AR bank statement
5. Chop admin for Q2C owned Contract management related chops
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Required Professional and Technical Expertise :
- Fluent in spoken and written English & Chinese
- Strong PC Skill in Excel, PowerPoint, Word
- Good analytical, documentation and organizational skills, with keen attention to details
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- Strong sense of responsibility and ownership
- Ability to work in a matrix organization and ability to interact globally
- Strong communication skills
- Self-motivated, team player, creative, well organized
- Able to work under pressure and tight schedule
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
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OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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