Introduction
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In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
As a Quality Engineer specializing in packaged software testing, you will lead and mentor a team of QA engineers while driving the development and implementation of advanced testing strategies, methodologies, and tools for our packaged software offerings. Your primary responsibility will be to ensure the quality, accuracy, and efficiency of our packaged software throughout its lifecycle.Key Responsibilities:
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- Leadership and Mentoring:
- Lead and mentor a team of QA engineers, fostering a collaborative and high-performing environment.
- Provide guidance, coaching, and support to help team members grow professionally and technically.
- Facilitate knowledge sharing, training, and workshops to enhance the team's skills and capabilities.
- Testing Strategy and Planning:
- Define and implement comprehensive testing strategies, methodologies, and processes for packaged software projects.
- Develop and maintain detailed test plans, test cases, and test suites, considering various testing types (functional, non-functional, integration, performance, security, etc.).
- Collaborate with stakeholders to establish testing scope, approach, and resource requirements for each project.
- Packaged Software Testing:
- Perform manual and automated testing of packaged software applications, ensuring they meet functional, non-functional, and compliance requirements.
- Utilize industry-standard testing tools and frameworks (e.g., Selenium, Appium, Cucumber, or custom frameworks) for efficient testing.
- Collaborate with vendors, partners, and internal teams to understand product features, limitations, and best practices.
- Test Automation:
- Lead the design, development, and maintenance of reusable, maintainable, and scalable automation frameworks using best practices (e.g., page object models, data-driven, keyword-driven, or hybrid approaches).
- Implement and enhance test automation frameworks to increase efficiency, maintainability, and code reusability.
- Integrate automation into our CI/CD pipeline to enable continuous testing and rapid feedback loops.
- Defect Management:
- Oversee the tracking, management, and resolution of defects throughout their lifecycle using tools like JIRA or TestRail.
- Collaborate with development teams and vendors to clarify, reproduce, and verify defects, ensuring they're addressed effectively and efficiently.
- Analyze root causes of defects and propose improvements to prevent recurrence.
- Cross-functional Collaboration:
- Work closely with developers, product owners, UX designers, and other stakeholders to ensure alignment on requirements, design, and testing objectives.
- Facilitate regular communication, status updates, and risk discussions with cross-functional teams.
- Technical Expertise and Innovation:
- Stay updated with the latest testing trends, tools, and best practices in packaged software testing.
- Identify opportunities for process improvements, tool enhancements, and innovative testing approaches.
- Contribute to the development and refinement of our QA strategy, roadmap, and standards.
- Project Delivery and Accountability:
- Ensure timely and high-quality delivery of testing activities within projects, adhering to agreed-upon timelines and quality standards.
- Monitor testing progress, identify potential risks, and proactively address issues to prevent delays.
- Continuous Learning and Growth:
- Encourage a culture of continuous learning and improvement within the QA team.
- Represent the QA team in knowledge-sharing sessions, workshops, and industry events.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 5+ years of experience in quality engineering, with a strong focus on packaged software testing.
- Proven leadership and mentoring experience, preferably in an enterprise environment.
- Expertise in functional, non-functional, integration, performance, security, and other relevant testing types for packaged software.
- Strong proficiency in programming languages such as Java, Python, or JavaScript.
- Thorough understanding of software development life cycle (SDLC) and quality assurance processes.
- In-depth knowledge of testing methodologies, tools, and best practices.
- Experience with test automation frameworks and tools (e.g., Selenium, Appium, or custom frameworks).
- Knowledge of CI/CD pipelines and tools (e.g., Jenkins, GitLab CI, or Bamboo).
- Excellent problem-solving, analytical, and communication skills.
- Strong attention to detail, with a customer-focused mindset.
- Experience with Agile and Scrum methodologies, including daily stand-ups, sprint planning, and retrospectives.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
Must have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.