Quality Assurance Analyst
Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
Your Role and Responsibilities:
As a Quality Assurance Analyst, you are responsible for auditing/reviewing all transactions performed by Practitioner/Agents/ Tier 1 Representative to ensure accuracy and compliance are met.. You should be flexible to work in shifts
Responsibilities
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Work with Operations and conduct walkthrough sessions to understand the end - to - end process
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Involve in the creation of parameters/control points/attributes end to end process
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Review and understand the process and parameters/control points/attributes being checked
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Ensure all parameters/control points/attributes are checked regularly as agreed and Complete documentation of QA activities.
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Evaluate appropriate sampling method and percentages and obtain approval from prior to go live
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Conduct quality audit testing covering all parameters/control points either pre - post audit.
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Send update to QA SME daily or weekly as applicable
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Request & maintain supporting documentation such as artifact collections needed for audit
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Evaluate QA results daily, weekly and provide timely results to account
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Obtain root-cause-analysis, action plan, and target closure date from Operations
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Discuss findings with the Delivery Team and request for RCA and Follow-up/monitor closure of defects noted
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Collaborate with Center SME to formulate improvement opportunities
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Provide recommendations to the appropriate point of contact, if necessary
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Highlight any issues/risks/help needed
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Establish good relationships with the account. Raise to account and obtain approval for possible change in sampling, method of review and direction based on the QA results
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
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Candidates with 2+ combined years of process specifics and audit/validation experience.
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Demonstrated experience in meeting goals for accuracy and timeliness of all audit reports
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Analytical and critical thinking skills, uncovering possible reasons for defects and provide options to avoid recurrence
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Proven experience to build and utilize reports to analyze pertinent cause and effect analysis.
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Experience in collaboration and negotiation with account leaders to achieve improvements
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Proficient in MS office applications and any ERP, CRM software as end user
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Experience in facilitating team meetings
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Individual who can work under their own direction towards agreed targets/goals
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Ability to work under tight timelines
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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