Product Engineer - IBM Z
Introduction
The product engineer supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations. Product engineering works with Development, Engineering Test, RAS (Reliability and Serviceability) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Product Engineering provides support to Remote Support Centers to develop and drive the implementation of product repair, field management, and problem resolution strategies. People in this role perform break-fix support, critical situation support, customer impact event repair action analysis, and field engineering change support. They participate in Early Ship Programs in preparation for Post GA (General Availability).
This particular position will be to support the area supporting the Central Electronics Complex (CEC) for the IBM Z Brand Mainframe platform as part of a team of experts in CEC PE for current and future products. Software background is helpful and some knowledge of Logical Partitioning and SYSPLEX design is desired to be of immediate assistance to the team. Off shift coverage will be required as part of a normal rotation.
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This is also a great opportunity to leverage your technical knowledge to design and develop solutions that range from web services to web applications to backend systems to create productivity aids as well as data analysis tools for general team usage.
Your role and responsibilities
Product Engineers (PEs) support the structure, development, and serviceability of IBM Z products and solutions (mainly hardware). They provide expert-level technical support for critical situations, collaborating with Development and Engineering Test teams early in the development cycle. PEs use advanced technical and soft skills to interface with remote support, field engineers, and clients, resolving complex issues and driving client satisfaction. Additionally, PEs design and deliver product and solution education and technical support documentation.
Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Hands on experience with CPU to memory operations including clocking circuit and cryptographic methods.
- Hands on experience programming in one or more object-oriented languages such as Python / Java/C# or C++
- Strong problem-solving skills
- Excellent communication skills and technical writing experience.
Preferred technical and professional experience
- Knowledge and some experience troubleshooting customer problems with environments consisting of complex software/hardware stacks.
- Knowledge and some experience with call flow and support organizations
- Knowledge of logical partitioning
- Basic knowledge in zSystems
- Bachelor's in Computer or Electrical Engineering
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ABOUT IBM
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OTHER RELEVANT JOB DETAILS
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
We consider qualified applicants with criminal histories, consistent with applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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