Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your role and responsibilities
- Review SE mailbox at least three times daily (morning, afternoon, and end of day) and categorize emails.
- Add new tasks to Missions Impossible (Smartsheet for tracking tasks) and assign tasks to the team.
- Manage Smartsheet assignments to ensure timely completion.
- Lead daily team touchpoint meetings to review task progress and provide support.
- Review and resolve daily assigned tickets in ServiceNow (SNOW) until issues are closed.
- Assist with supplier registration in the Ariba Network.
- Collaborate with the Help Desk to troubleshoot supplier issues related to receiving purchase orders (POs).
- Maintain a strong understanding of the Supplier Information Portal (SIP) and available self-service help options for suppliers.
- Own the relationship with SAP, guiding and supporting weekly meetings.
- Complete and close assigned tasks to assist suppliers with various issues, including:
- Failed POs.
- Incorrect or undeliverable PO email contacts.
- Supplier Ariba Network registrations.
- Answering supplier questions on using the network.
- Collaborate with SAP to troubleshoot supplier issues effectively.
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Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Strong knowledge of Ariba and SAP Business Network (mandatory).
- Experience working with ServiceNow (SNOW) and Smartsheet for task tracking and assignment.
- Excellent communication and problem-solving skills to assist suppliers and collaborate with internal teams.
- Ability to lead meetings and manage supplier relationships with professionalism.
- Organizational skills to ensure timely resolution of supplier-related issues.
Preferred technical and professional experience
- Proven communication skill
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
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