Order to Cash Dedicated Trainer
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
LEARNER SUPPORT
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Provide guidance and mentorship to learners during actual training.
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Identify and address learning challenges or barriers.
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Encourage self-directed and lifelong learning habits.
ASSESSMENT AND FEEDBACK
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Develop assessment tools to identify skills gap, evaluate learner progress and understanding.
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Provide constructive feedback to help learners improve.
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Adjust training strategies based on assessment outcomes.
TECHNOLOGY INTEGRATION
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Leverage digital tools and platforms to enhance learning experiences (e.g., learning management systems, e-learning modules).
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Troubleshoot technical issues during virtual or hybrid learning sessions.
CONTINUOUS IMPROVEMENT
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Stay updated with the latest trends in education, training, and facilitation techniques.
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Gather feedback from learners and stakeholders to improve future sessions.
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Attend professional development programs and training.
ADMINISTRATIVE DUTIES
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Manage schedules, attendance, and learning records.
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Ensure compliance with Organizational standards.
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ROLES
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Impart knowledge, skills and concepts through structured and engaging learning activities.
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Adapt teaching strategies to suit diverse learning needs.
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Provide guidance, encouragement, and support to learners.
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Encourage active participation, collaboration, and critical thinking.
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Mediate discussions and ensure a productive learning environment.
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Assess learners' progress and provide constructive feedback.
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Measure the effectiveness of learning programs and suggest improvements.
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Introduce new tools, techniques, and methods to enhance learning experiences.
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Integrate technology into the learning process.
Prepare reports on learner progress and program effectiveness.
RESPONSIBILITIES
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Develop learning plans, training materials, and resources tailored to learners' needs.
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Align learning objectives with organizational goals.
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Facilitate workshops, training sessions, or classes in an interactive manner.
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Create a safe and inclusive learning environment.
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Foster participation through discussions, group work, and hands-on activities.
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Motivate learners to actively contribute and explore ideas.
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Design and administer assessments or evaluations to gauge understanding.
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Provide timely and actionable feedback to enhance learning outcomes.
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Identify and address challenges or barriers to learning.
Use learning management systems (LMS), virtual tools, and digital resources effectively.
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Train learners to navigate technology for self-learning.
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Keep track of attendance, performance, and engagement metrics during training.
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Prepare reports for stakeholders on program effectiveness and learner development.
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Stay updated on trends in education and training methodologies.
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Seek feedback from learners to refine facilitation techniques.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Learning FacilitatorRequires a versatile and comprehensive set of skills to effectively engage learners, deliver impactful sessions, and support diverse learning needs.
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Strong communication skills (verbal and written).
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Active listening to understand learners' needs and concerns.
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Ability to guide discussions and encourage participation.
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Skilled in managing group dynamics and fostering collaboration.
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Proficiency in conflict resolution and addressing learner challenges.
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Competence in developing engaging and learner-centered content.
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Adaptability to various learning styles and preferences.
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Expertise in simplifying complex concepts for clarity and understanding.
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Proficiency in using digital tools like learning management systems (LMS), video conferencing platforms, and collaboration software.
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Familiarity with e-learning tools, multimedia content creation, and virtual learning environments.
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Ability to troubleshoot basic technical issues during sessions.
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Designing and implementing effective assessment tools.
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Ability to provide constructive feedback for improvement.
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Competence in measuring and analyzing learner progress and program success.
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Strong time management to ensure efficient session planning and delivery.
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Attention to detail in maintaining learning records and tracking outcomes.
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Ability to prioritize tasks and manage multiple learning programs.
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Developing new strategies and activities to engage learners.
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Incorporating the latest trends and tools in education and training.
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Ability to identify learning barriers and implement solutions.
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Analyzing learner feedback and making data-driven decisions for improvement.
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Ability to adjust teaching methods in response to learner needs or unexpected challenges.
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Staying updated with industry trends and integrating them into practice.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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