Online Community Engagement Intern- Entry Level Sales Program 2026
Introduction
The IBM TechXchange Community is a global hub where developers, IT professionals, business leaders, and IBM clients come together to share expertise, collaborate, and learn from one another. Our team manages digital community engagement programs, fosters peer-to-peer connections, and creates opportunities for members to discover valuable resources, events, and technical content.
As part of this mission, the Community Engagement Intern will support initiatives that strengthen participation, enhance user experience, and grow the value of our community ecosystem.
Your role and responsibilities
Role Overview
We are seeking a motivated and creative intern to join our Community team for the summer. This role will provide hands-on experience in online community management, digital engagement, and program support within a global technology company. You will collaborate closely with community managers, program leads, and marketing teams to help deliver a vibrant, engaging online experience for IBM TechXchange members.
Key Responsibilities
• Assist with day-to-day operations of the IBM TechXchange Community platform (content publishing, discussion moderation, and event promotion).
• Support digital engagement campaigns that encourage participation and interaction among members.
• Help create, edit, and publish community content (blogs, discussion prompts, polls, event recaps).
• Track and analyze community engagement metrics; provide insights and recommendations.
• Research and highlight best practices for online community building and digital engagement.
• Provide logistical support for online events, webinars, and community programs.
• Collaborate with cross-functional IBM teams (marketing, product, technical SMEs) to ensure alignment in community messaging and strategy.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
• Strong written and verbal communication skills.
• Passion for technology, digital communities, and online engagement.
• Detail-oriented, with strong organizational and time-management skills.
• Ability to work independently and in a team, with a proactive, can-do attitude.
• Customer service or customer facing experience
• Proficiency with collaboration tools (e.g., Slack, MS Teams, or equivalent).
Preferred technical and professional experience
• Experience with online community platforms (e.g., Khoros, Discourse, Salesforce, or similar).
• Familiarity with social media management or digital marketing.
• Basic knowledge of data analysis and reporting (Excel, Google Analytics, or similar).
• Creative skills (graphic design, video editing, or content creation).
• Background in communications, marketing, business, or a technical field.
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
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YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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