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Network Infrastrucutre Site Reliability Engineer

AT IBM
IBM

Network Infrastrucutre Site Reliability Engineer

Alajuela, Costa Rica

Introduction

Site Reliability engineers apply Software Engineering principles to perform infrastructure management tasks more efficiently.

We're seeking skilled, automation-focused Network Engineers to maintain and administer the PowerVS Cloud Infrastructure-as-a-Service environment and provide reliable and secure network operations.

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The Network Infrastructure Operations Site Reliability Engineer works with clients to ensure that their specific networking requirements are provided, and handles issues reported by monitoring/automation.
Adhering to strict change control, the SRE will make required

configuration changes in the environment and perform various updates/upgrades to the Cisco ACI-based software-defined networking environment.

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Constant attention to automation of manual toil is a core focus of this role.

PowerVS is a fast-paced environment, our engineers provide technical support and resolve client networking issues within the PowerVS IaaS offering. They identify repetitive tasks and develop reliable automation to reduce manual toil and seek proactive avoidance of client-impacting

events.

Your role and responsibilities

• Identify automation opportunites and develop quality, reliable automation and scripting

(Python, BASH/shell scripOng, Ansible, and related technologies) to reduce toil and increase accuracy/reliability in areas such as:

• Maintainance and firmware upgrades on Cisco ASR/ACI/Leaf switches and Juniper to maintain security compliance.

• Create unique customer network configurations to meet customer requirements in the IBM Cloud environment.

• Perform code updates and troubleshoot issues with network automation

(PowerNS).

• Troubleshoot network issues - raise support cases with network vendors as required to resolve hardware/soGware issues.

• Investigate and resolve port down/flap/bandwidth issues over ACI/ASR infrastructure, NNI links, and other parts of the network.

• Day to day follow-up on incidents and collaborating with our Compute, Storage, and Monitoring SRE teams.

• Guide customers to create dedicated links, and configure

Megaport VXC connectivity from Cloud to the client environment.

• Configure, troubleshoot, and resolve datacenter inter-connectivity using GRE overNNI links and from the IBM Cloud environment to other cloud and infrastructure.

• Configure and troubleshoot PUB-VLAN expansion, ACI/VSRX, and VPC expansion on ACI.

• Enable VPNaaS connectivity from Power Cloud to Customer servers.

• Coordination with Architects, Leads and Cloud support teams on new custom configuration setup for customers

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Scripting/and automation experience in one or more of the following:
Python, Perl, shell scripting (bash, etc), Go, Ansible, Ansible Automation Platform, specific to Cisco enterprise networking.

• Understanding of Code Management and Updates (GitHub, Jira, etc).

• Self-Starter who is a fast learner of technology and willing to experiment to find the best solutions.

• Experience creating basic network configurations and working with a variety of network devices, troubleshooting and programming.

• Expert-level hands on experience configuring and troubleshooting network

technologies including: Overall Cisco HW and SW, VLANs, Cisco ACI, Cisco ASRs, GRE, BGP, DirectLink, IPSEC VPN with VyaZa and vSRX, VPNaaS.

• Good understanding of Juniper Junos, Juniper vSRX.

• Knowledge of restricting traffic onto specific tcp/udp ports and modifying static routes when needed upon customer requests.

• TroubleshooOng on MTU related issues.

• Strong written and verbal communication skills

Preferred technical and professional experience

• 3+ years' experience supporting customers using ServiceNow or Salesforce.

• Bachelor's degree in computer science or related IT field.

• IBM Cloud experience (networking, provisioning, etc)

• Knowledge of IBM Power Systems hardware and virtualization.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Heredia Province, Heredia, Costa Rica
Job ID: IBM-44696
Employment Type: Other

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