Learning Professionals
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
The Learning function is a part of the broader HR Services and is primarily focused towards managing End to End Learning administration for the client to deliver the training in all areas across all regions on the project. Learning Admins will assist the instructors, learners, learning teams etc via delivering admistrative tasks. The activities includes but not limited to:
- Creating and managing Learning courses in the client Learning Management System, based on the request received from the client approved requesters.
- Creating and managing Class/sessions, with a specific start and End date & time, Location, Instructor etc... to deliver the Course content effectively, based on the request received from the client approved requesters.
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- Roster Management: Managing the Registration/Cancellation for the classes.
- Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc...)
- Responsibilities may include management of pre-, in-, and post session activities and duties
- Triggering feedback survey for the classes completed
- Processing the Completion credit for the Learners attending the class based on the allocated hours of the session
- Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants
- Providing standard Learning Reports based on the request received
- Handling the Learning related queries received through client approved channels
- Establish clear understanding of the Learning process flow and related activities
- Strictly follow the Learning Admin process map, procedures and job aids to execute the assigned requests appropriately
- Strict adherence to the defined Service Level Agreements (SLAs)
- Ensure quality compliance as per the defined standard Global process model
- Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor including responding to emails and enquires in a timely manner
- Assists with client initiatives and other projects as assigned
- Ensures client organizational policies and processes are followed
- Timely communication with clients or stakeholders or key dependencies for any required information related to request or any problems encountered
Required education
Bachelor's Degree
Required technical and professional expertise
- Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
- Similar work experience of at least 2-4 years especially in a BPO or similar fast-paced setting
- Good English Communication(verbal & non verbal)Skills
- Basic computer and internet navigation skills
- Amenable to working in shifting/night schedule
- Basic MS Excel
Preferred technical and professional experience
- ERP working experience
- Ability to prioritize tasks, manage multiple priorities and tight deadlines
- Highly organized, analytical, results-oriented and has keen on details
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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