Junior Site Reliability Engineer (SRE) supporting Github Enterprise
Introduction
A career in IBM CIO means you'll be part of a team that transforms IBM's capability to deliver to the marketplace. You will seek new possibilities and remain curious. we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
As a Junior Site Reliability Engineer, you will work in an agile, collaborative dynamic team to build, deploy, configure, and maintain systems for the IBM Internal Developer Experience. In this role, you will lead the problem resolution process for our developers, from analysis and troubleshooting, to deploying the latest software updates & fixes; which will grow your expertise in cloud-native operations and DevSecOps practices.
Your primary responsibilities include:
• 24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience.
• Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively.
• Deployment and Configuration: Leverage Continuous Delivery (CI/CD) tools to deploy services and configuration changes at enterprise scale.
• Security and Compliance Implementation: Implementing security measures that meet or exceed industry standards for regulations such as GDPR, SOC2, ISO 27001, PCI, HIPAA, and FBA.
• Maintenance and Support: Tasks related to applying GitHub Enterprise, and Linux security patches and upgrades, supporting on-call rotation, and collaborating with GitHub Product support and other suppliers for issue resolution.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
• System Monitoring and Troubleshooting: Strong skills in monitoring/observability, issue response, and troubleshooting for optimal system performance.
• Automation Proficiency: Proficiency in automation for production environment changes, streamlining processes for efficiency, and reducing toil (Python, Bash)
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• Experience in CI/CD creation / maintenance: Proven track record configuring pipelines, testing, vulnerability scanning (Jenkins, Github Actions).
• Enterprise-grade platfom experience: Experience supporting enterprise-grade platforms (e.g. Github Enterprise)
• Source Code Management: Proficiency with github.com and CLI git.
• Linux Proficiency: Strong knowledge of Linux operating systems (Debian / RHEL).
• Operation and Support Experience: Demonstrated experience in handling day-to-day operations, alert management, incident support, migration tasks, and break-fix support.
• English: Fluent in written and spoken English.
Preferred technical and professional experience
• Kubernetes/OpenShift: Strongly preferred experience in working with production Kubernetes/OpenShift environments.
• Automation/Scripting: In depth experience with the Ansible, Python, Terraform, and CI/CD tools such as Jenkins, Github Actions.
• Monitoring/Observability: Hands on experience crafting alerts and dashboards using tools such as Instana, New Relic, Grafana/Prometheus and log aggregation querying.
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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