Infrastructure Specialist

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

An Infrastructure Support Specialist is responsible for ensuring the smooth operation of the company's IT infrastructure. Key roles and responsibilities include: 1. Technical Support: Providing end-to-end support to users for desktop/laptop systems, printers, software, and other peripherals. This includes troubleshooting, repairing, and maintaining hardware and software. 2. Infrastructure Management: Overseeing the maintenance of servers, network components, and storage systems. This involves regular system checks, updates, and upgrades to ensure optimal performance and security. 3. Vendor Management: Liaising with external vendors for IT-related services, including procurement, service contracts, and vendor relations. 4. Disaster Recovery: Implementing and managing disaster recovery processes to minimize downtime in case of system failures or cyber attacks. 5. Documentation: Maintaining up-to-date records of IT assets, configurations, changes, and procedures. 6. Security Management: Ensuring all systems comply with security policies and standards. This includes managing access controls, conducting security audits, and responding to security incidents. 7. Project Support: Contributing to IT projects as needed, including planning, testing, and implementation phases. 8. Training & Development: Providing guidance and training to end-users on new technologies or processes. 9. Compliance: Ensuring all IT operations adhere to relevant laws, regulations, and company policies, particularly critical in a heavily regulated industry like pharmaceuticals. 10. Continuous Improvement: Identifying opportunities for improving IT processes and services, which may involve researching new technologies or methodologies. The Infrastructure Support Specialist role requires strong technical skills, problem-solving abilities, excellent communication skills, and a commitment to maintaining high levels of service and system availability.

An Infrastructure Support Specialist is responsible for ensuring the smooth operation of the company's IT infrastructure. Key roles and responsibilities include:

1. Technical Support: Providing end-to-end support to users for desktop/laptop systems, printers, software, and other peripherals. This includes troubleshooting, repairing, and maintaining hardware and software.

2. Infrastructure Management: Overseeing the maintenance of servers, network components, and storage systems. This involves regular system checks, updates, and upgrades to ensure optimal performance and security.

3. Vendor Management: Liaising with external vendors for IT-related services, including procurement, service contracts, and vendor relations.

4. Disaster Recovery: Implementing and managing disaster recovery processes to minimize downtime in case of system failures or cyber attacks.

5. Documentation: Maintaining up-to-date records of IT assets, configurations, changes, and procedures.

6. Security Management: Ensuring all systems comply with security policies and standards. This includes managing access controls, conducting security audits, and responding to security incidents.

7. Project Support: Contributing to IT projects as needed, including planning, testing, and implementation phases.

8. Training & Development: Providing guidance and training to end-users on new technologies or processes.

9. Compliance: Ensuring all IT operations adhere to relevant laws, regulations, and company policies, particularly critical in a heavily regulated industry like pharmaceuticals.

10. Continuous Improvement: Identifying opportunities for improving IT processes and services, which may involve researching new technologies or methodologies.

The Infrastructure Support Specialist role requires strong technical skills, problem-solving abilities, excellent communication skills, and a commitment to maintaining high levels of service and system availability.

This Job can be Performed from anywhere in the US.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate) can sometimes substitute for a degree.

2. Several years of experience in IT infrastructure support, preferably within a large, complex organization like a global pharmaceutical company.

3. Strong knowledge of computer hardware, networking, and operating systems (Windows, Linux, etc.).

4. Familiarity with enterprise-level software, including database management systems, virtualization platforms, and backup solutions.

5. Experience with cloud services (preferably with providers such as AWS, Azure, or Google Cloud) is often desirable due to the trend towards cloud computing.

6. Knowledge of IT service management (ITSM) best practices and tools such as ServiceNow, BMC Remedy, or similar.

7. Proven experience in managing and maintaining server, storage, and network infrastructure.

8. Experience with security tools and protocols, including antivirus software, firewalls, and intrusion detection systems.

9. Demonstrated ability to work collaboratively in a team environment and to communicate effectively with both technical and non-technical staff. 10. Problem-solving skills, attention to detail, and the ability to work under pressure to resolve critical issues. Remember, specific requirements might vary depending on the exact job posting and the specific needs of the department within Pfizer. It's always a good idea to review the job description provided for the most accurate information.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role
We consider qualified applicants with criminal histories, consistent with applicable law.