IBM Sterling B2B Integrator - Tiger Team Member
Yesterday• Sydney, Australia
Introduction
We are seeking a Sterling B2B Integrator Technical Support Analyst to join our high-performing Global Tiger Team. In this role, you will provide both support to various silos within IBM and business partner to resolve escalated customer issues. You'll be responsible for troubleshooting issues, and ensuring excellent customer service through clear communication and timely problem resolution.
This is a great opportunity for a detail-oriented, technically skilled professional who thrives in a collaborative, fast-paced environment.
Your role and responsibilities
- Serve as a functional/technical SME for B2B Integrator, its add-ons, and partner solutions.
- Provide excellent technical support services; take ownership of issues and prioritize them
- Track, diagnose, replicate, and resolve application issues.
- Be champion of best practices to help customer performance and stability.
- Use technical resources and knowledge to research problems
- Communicate technical solutions clearly to both technical and non-technical audiences.
- Maintain detailed documentation of resolutions and contribute to the support knowledge base.
- Act as the primary point of contact throughout the ticket lifecycle, coordinating with customers, vendors, partners, and internal teams.
- Document recurring issues and work toward permanent resolutions.
- Participate in after-hours, on-call support rotation for emergency issues.
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Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Excellent customer service skills and a client-focused mindset.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Proven capability to evaluate technical issues and deliver effective resolutions.
- Effective communicator with both technical and non-technical stakeholders.
- Highly dependable, detail-oriented, and adaptable in a dynamic environment.
- Infrastructure and Database performance skills
Preferred technical and professional experience
- Excellent verbal and written communication skills.
- Strong time management and task prioritization.
- Structured, detail-focused approach to troubleshooting.
- Comfortable working with stakeholders at all levels.
- Strong interpersonal and organizational skills.
- Self-starter with the ability to manage multiple tasks independently.
ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
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In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Client-provided location(s): Sydney, Australia
Job ID: IBM-54190
Employment Type: OTHER
Posted: 2025-08-26T18:47:53
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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