IAM Administrator - L2

Your role and responsibilities

The IAM Administrator - L2 is responsible for executing and supporting day-to-day Identity and Access Management activities, including provisioning, de-provisioning, access reviews, and user lifecycle processes. This role requires a solid understanding of IAM principles, domain-specific requirements, and hands-on coordination with application, infrastructure, and compliance teams to ensure secure and compliant access operations.

• Perform user access provisioning, modification, and de-provisioning across multiple systems in line with defined access policies.
• Coordinate with application and system owners to validate access requirements and obtain necessary approvals.
• Maintain and update access records and documentation to support internal controls and audit readiness.
• Support periodic access reviews, user entitlement certifications, and clean-up activities.
• Handle IAM-related service requests and incidents, ensuring timely resolution and escalation when needed.
• Follow standard operating procedures (SOPs) and contribute to process improvements to enhance efficiency and consistency.
• Ensure compliance with security and regulatory requirements through proper access controls and reporting.
• Collaborate with internal stakeholders to onboard new systems and define access control matrices.
• Provide support during internal/external audits by supplying access reports and evidence of control execution.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 3-5 years of relevant experience in identity and access management or user access operations.
• Strong understanding of domain-specific access requirements (e.g., banking, healthcare, government, manufacturing).
• Good knowledge of identity lifecycle processes, access governance, and compliance standards.
• Hands-on experience with Active Directory, LDAP, and enterprise applications.
• Familiarity with ticketing systems such as ServiceNow or Remedy.
• Strong coordination, documentation, and communication skills.
• Proficiency in Excel and other tracking tools to manage access data.

Preferred technical and professional experience

• Exposure to IAM tools such as SailPoint, IBM ISIM/ISAM, Azure AD, or Okta.
• Understanding of RBAC, ABAC, and privileged access management (PAM).
• Familiarity with regulatory frameworks such as SOX, ISO 27001, or GDPR.
• Basic scripting knowledge (PowerShell, Python, or Excel macros).
• ITIL Foundation or other relevant certifications.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

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