HR onboarding professional
Introduction
The Onboarding Specialist is a key member of the HR Operations team, responsible for delivering a seamless and engaging onboarding experience for new hires. This role ensures that employees feel welcomed, informed, and supported as they begin their journey with our organization.
Your role and responsibilities
Onboarding Specialist is responsible for ensuring a seamless, engaging, and efficient transition of new hires into the organization. This role bridges HR, IT, hiring managers, and new employees to deliver a smooth onboarding experience - from offer acceptance to full integration into the company culture.
Key Responsibilities:
1. Pre-Onboarding Coordination
Send welcome emails and onboarding communication to new hires.
Ensure completion of pre-joining formalities (documentation, etc.).
Coordinate with recruitment, IT, and facilities for workstation, system, and access setup.
Schedule onboarding sessions and share joining details with new hires.
Track and maintain status of all pre-boarding activities in HR systems.
Communicate with payroll teams for timely completion of formalities.
2. Onboarding Execution
Conduct and facilitate virtual or in-person onboarding/orientation sessions.
Ensure all necessary forms and documentation are collected and processed accurately.
Provide guidance to new hires regarding benefits, payroll, and organizational processes.
2. Data & Compliance
Maintain accurate onboarding records in HRIS or onboarding systems.
Ensure compliance with company policies, laws, and data protection norms.
Track onboarding metrics such as no-shows, completion rates, and feedback.
Prepare regular reports and dashboards for HR leadership.
4. Employee Experience & Engagement
Create a positive first impression and build a welcoming experience for new hires.
Organize engagement activities during onboarding (ice-breakers, buddy programs, etc.).
Support smooth transition from onboarding to manager or team integration.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Verbal and written communication: Clear, professional, and friendly tone while addressing new hires.
Presentation & facilitation: Confidently conducting virtual or in-person onboarding sessions.
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Active listening: Understanding new hire concerns and providing timely support.
Empathy & approachability: Making new hires feel valued and welcomed.
HRIS tools proficiency: Experience with systems like SAP SuccessFactors.
Data accuracy & reporting: Maintaining detailed records, onboarding metrics, and preparing reports.
MS Office Suite (Excel, PowerPoint, Outlook, Teams): For reports, presentations, and communication.
Familiarity with ticketing or workflow tools: Such as ServiceNow.
Customer-centric mindset: Treating every new hire like an internal customer.
Adaptability: Flexibility to manage different locations, time zones.
Problem-solving: Resolving issues quickly and creatively.
Team collaboration: Working with cross-functional teams effectively.
ABOUT BUSINESS UNIT
IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.
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ABOUT IBM
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Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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