Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
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Your role and responsibilities
• We are seeking a highly experienced and driven Global Process Owner to lead the transformation of our Order to Cash (O2C) processes within our finance and accounting function. The successful candidate will be responsible for driving the analysis, design, and implementation of process improvements across multiple business divisions and regions, including the Americas, EMEA, and APAC. This role requires a strong leader who can influence, and impact work delivered from multiple centers across US and Chennai, India, and collaborate with multiple senior stakeholders at the client end.
- Lead the transformation of the O2C process, focusing on optimizing efficiency, reducing costs, and enhancing customer satisfaction.
- Collaborate with cross-functional teams to identify areas of improvement and develop strategic plans to achieve process excellence.
- Develop and implement global standards, policies, and procedures for the O2C process, ensuring compliance with financial regulations and industry best practices.
- Work closely with senior stakeholders to understand their requirements and ensure that the O2C process meets their needs.
- Apply experience with large scale SAP S/4HANA migration to identify potential risks and its process impact
- Contextualize Order to Cash processes such as collections, dispute resolution, etc. such that it highlights root causes for resolution.
- Analyze different reports to infer impact on the processes and underlying dependencies.
- Articulate insights and recommendations to different sets of stakeholders, including business and technical audiences.
- Drive the analysis and implementation of technology solutions to enhance the O2C process, including automation and AI
- Monitor and report on key performance indicators (KPIs) to measure the success of process improvements and identify areas for further enhancement.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Bachelor's degree in finance, Accounting, or a related field; MBA or relevant postgraduate qualification preferred.
- Minimum 10 years of experience in finance and accounting, with a focus on O2C processes.
- Proven experience in leading and managing global process improvement initiatives, preferably in FMCG industry.
- Strong knowledge of Order to cash / AR management including SOX, and industry best practices.
Preferred technical and professional experience
- Excellent leadership and management skills, with experience in managing cross-functional teams.
- Strong communication and collaboration skills, with the ability to influence and impact stakeholders at all levels.
- Strong analytical and problem-solving skills, with experience in data analysis and interpretation.
- Proficiency in MS Office, particularly Excel, and experience with financial systems - SAP
- Ability to travel as needed, up to 20% of the time.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.