Introduction
A career at IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
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Your role and responsibilities
Be a Privacy SME in the Data Privacy and Protection Office (DPPO) team against the background of a continually changing privacy landscape:
• Lead the privacy review of Business Process Operations (BPO) Client solutions as Data Privacy/Protection, Regulations and Compliance (DPRC) SME. BPO solutions are becoming increasingly complex with focus on client needs and Generative AI. The DPRC SME must analyze the solution from a privacy perspective, probing to understand the type of solution and key elements such as data types, locations of controllers/processors and tools and applying SME knowledge to assess and document the privacy impacts of the solution before closing-out the mandatory DPRC Review.
• Provide consulting to Solutions Architects, Technical Service Managers, Bid Managers and other key stakeholders on the impact of privacy regulations for potential solutions and deliver education and coaching on the associated processes
• Review and share privacy inputs for RFPs (Request for Proposal) optimizing use of standard responses
• Provide Data Privacy SME input to contracting activities
• Be the privacy focal from within the BPO DPPO team for multiple privacy regulations and IBM/IBM Consulting/BPO DPPO processes
• Engage in other privacy activities to support BPO and IBM Consulting Global BISO (Business Information Security Office) priorities and initiatives, leading specific activities as required
Actively engage in and contribute to the Agile activities, process improvements and innovation being driven across the BPO DPPO squad:
• Adopt the Agile tools and processes used by the BPO DPPO squad, and act as Iteration Manager for the Agile initiative on a rotational basis
• Continually look for opportunities to drive process and AI improvements and innovation, sharing ideas and working with the squad to assess opportunities and drive change. Lead relevant activities across the squad and non-DPPO teams.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
• Privacy SME knowledge and expertise demonstrated through experience of working within a privacy role
• Excellent written and verbal communication (English) skills with ability to consult, educate and coach stakeholders
• Effective collaboration skills with ability to engage with stakeholders across the organization and be an effective and proactive team player within the BPO DPPO squad
• Drive to achieve including deliverables, innovation and change
• Ability to probe and challenge data and processes to drive excellence in E2E deliverables
• Experienced user of Microsoft Office tools - Excel, Word and Powerpoint
• A continual learner who is committed to growing skills and expertise as both a Data Privacy SME and IBMer
Preferred technical and professional experience
• Privacy certifications such as CIPP/E
• Knowledge of multiple privacy regulations such as GDPR, CPRA, LGPD, PIPL etc
• Experience of working with privacy related contract documents such as DPA, DPA Exhibit and SCCs - Data Processing Addendum, DPA Exhibit, Standard Contractual Clauses
• Experience of Agile working and use of Agile tools such as monday.com and Mural
• Experience of using and applying GenAI assistants and agents across business processes
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
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