Functional Lead & Business Architect - Dynamics 365 Supply Chain & Commerce

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

We're looking for a dynamic and experienced Functional Lead & Business Architect to oversee a Dynamics 365 Supply Chain and Commerce implementation for a retail customer. This role requires a blend of business acumen, technical knowledge, and leadership skills to drive successful project outcomes.

Required education

Bachelor's Degree

Required technical and professional expertise

1. Serve as the primary liaison between business stakeholders and the technical team, ensuring alignment of business needs and technical capabilities.

2. Lead the solution design for Dynamics 365 Supply Chain and Commerce, tailoring it to meet the specific needs of the retail customer.

3. Define and manage the project scope, objectives, and deliverables that support business strategies.

4. Develop and maintain key business processes, policies, and procedures within the Dynamics 365 environment.

5. Coordinate and facilitate cross-functional workshops, meetings, and training sessions.

6. Lead the creation and delivery of business cases, cost-benefit analyses, and return on investment calculations.

7. Guide the configuration, customization, and integration of Dynamics 365 with other systems (e.g., ERP, CRM, eCommerce platforms).

8. Ensure all project deliverables are completed on time, within scope, and within budget.

9. Provide thought leadership and mentorship to junior team members.

Preferred technical and professional experience

1. Bachelor's degree in business, Information Systems, or a related field, or equivalent practical experience.

2. Minimum of 10 years of experience in business analysis, project management, or consulting, with at least 5 years in a leadership role within Dynamics 365 implementations.

3. Extensive knowledge of Dynamics 365 Supply Chain and Commerce, with a proven track record of successful retail implementations.

4. Strong understanding of supply chain and commerce processes, particularly within a retail context.

5. Demonstrable experience in business process modelling, requirements gathering, and solution design.

6. Exceptional communication and interpersonal skills, with the ability to interact effectively at all levels of the organization.

7. Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.

8. Strong problem-solving skills and business acumen.

9. Relevant certifications in Dynamics 365, Azure, or similar technologies are a plus.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

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Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

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