Engagement Manager

Your role and responsibilities

We are seeking highly organised individuals with business and technology consulting experience, combined with project management skills, to implement SaaS solutions for our customers. Engagement Managers own and lead customer engagements and function as integrator between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the IBM Apptio Field Delivery team to project manage the deployment and roll out. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.

What you'll do:

Create wildly successful customers

• Develop effective and productive customer relationships that enable Apptio to become a trusted advisor for our customers' IT executives.
• Align client use cases with our Apptio Value Framework. Translate into a business design that aligns to customer needs and project scope, resulting in a successful deployment and adoption of the Apptio solution with customer acknowledged value.
• Guide the customer operationalise on delivered use cases

Collaborate

• Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite.
• Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

Advocate

• Provide both engagement and TBM leadership to the customer.
• Provide business acumen for customers and strive to understand the business problem we are solving in order to best deploy the solution and exceed customer expectations.
• Demonstrate Apptio's products from a user perspective - be comfortable answering questions and helping the customer visualise their to-be state using Apptio's solutions.

Project Manage

• Own and lead multiple, simultaneous customer engagements implementing the Apptio SaaS solution, following Apptio methodology and utilizing project management best practices.
• Bring your experience managing project team activities and oversee completion of deliverables, managing scope, payment milestones, and ensuring technical success and customer acceptance.
• Create and update project plans, project governance and status updates

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

What you'll Need:

• Native or advanced Spanish language skills, fluency in English.
• Extensive experience of system implementation or consulting experience with at least five years as a senior consultant or project manager.
• Bachelor degree in Engineering, Computer Science, MIS, Finance or equivalent work experience.
• Demonstrated project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline.

Who you are:

• Demonstrated client relationship and interpersonal skills, or consulting experience in enterprise systems implementations.
• Excellent organizational, analytical, and problem solving skills.
• Client-focused attitude and ability to be a customer advocate.
• Team player, with effective and productive communication and presentation skills.
• Demonstrated experience with packaged application software implementation practices.
• Strong analytical and problem solving skills, and ability to translate complex information into simple solution requirements.
• Experience with data analysis projects.
• High degree of initiative and flexibility, enjoys working in a fast-paced environment
• A proven track record of meeting with senior management and executives as the subject matter expert.
• Experience with MS Project, Smartsheet, Workfront, Targetprocess or other project scheduling tools
• Experience using Highspot, Microsoft Teams, Zoom, Salesforce

Preferred technical and professional experience

What would help you:

• IT Finance background
• Specific knowledge and application of IT services and financial management including budgeting, cost allocations, capital expenditure & operating expense handling, program portfolio management, and application / infrastructure support.
• Operational knowledge of IT infrastructure domains including data centres, network / communications, server utilization, virtual environments, storage, and application development & maintenance.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.