Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your role and responsibilities
Your Role and Responsibilities :
• Give clear explanation of HR policy to employees and counselling managers on a wide range of subjects
• Make decisions and apply commercial judgement in dealing with HR policy issues e.g. parental leave, flexible working etc.
• Appropriately guide employees and line management through the HR Intranet
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• Record details of incoming calls and emails in a timely and accurate manner, tracking through to closure/client resolution
• Escalate queries requiring ongoing case support to the Help HR Counsellor Advice Team
• Ensure own comprehensive knowledge of the HR Intranet and share best practice with colleagues
• Coach colleagues in other UK TSS teams in area of expertise
Contribute to UK TSS and wider HR team by identifying trends or repeated queries or issues arising from HR policy or procedure
• Provide support to other UK TSS teams as and when required
• Build and maintain recognized levels of 'excellent' customer service
• Ensure compliance with the Data Protection Act at all times
• Contribute to UK TSS and wider HR projects and initiatives
• Commit to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current
• Take responsibility for keeping abreast of HR policy and process developments
Required education
Bachelor's Degree
Required technical and professional expertise
Required Professional and Technical Expertise :
• If college graduate, fresh graduates AND experienced professionals are accepted
• If college undergraduate, 1-2yrs of relevant work experience
• Excellent verbal and written communications skills required in English
• HR work experience of at least 1-2 years especially in a BPO or similar fast-paced setting
• Good English Communication(verbal & non-verbal)Skills
• Basic computer and internet navigation skills
• Amenable to working in shifting/night schedule
• Intermediate in MS Excel
Preferred technical and professional experience
Preferred Professional and Technical Expertise :
• ERP working experience
• Ability to prioritize tasks, manage multiple priorities and tight deadlines
• Highly organized, analytical, results-oriented and has keen on details
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.