Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
Want more jobs like this?
Get Business Operations jobs in Bangalore, India delivered to your inbox every week.
Your role and responsibilities
Function Introduction:
We are Continuous Innovation (CI) team supporting IBM BPOD business globally. The primary objective of the CI team is to work with delivery team and to drive continuous improvement and Transformation agenda leveraging latest Technology / Six Sigma based on client and IBM priorities. CI team is also responsible for other initiatives like supporting new transitions to ensure performance management framework is created and operational, Visual Management on the floor, process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and also, propose required controls.
Job Summary:
We are seeking a results-driven professional with strong expertise in process automation and Six Sigma methodologies to drive continuous improvement across our business operations. This role focuses on identifying inefficiencies, leading automation initiatives, and applying Lean Six Sigma principles to deliver sustainable process improvements that enhance productivity, quality, and cost-efficiency.
Your Role and Responsibilities:
- As a Continuous Innovation Consultant in IBM, you would be responsible for identifying and deploying transformation solution leveraging Lean Six Sigma & Automation for client business processes.
- Responsible for planning and managing deployment of Transformation projects, ensuring project objectives are delivered as per client requirements.
- Conducting assessments of existing processes & technology to identify areas that need improvement and design a solution to optimise /digitise the entire process, making it truly lean / touchless where applicable
- Work with Delivery team, Continuous Innovation team and Client to build and drive Transformation agenda for that client involving cluster of projects driving cost of operations and other business outcomes through E2E process re-engineering / automation
- Facilitate workshops with the business operations and functional teams to understand the end to end to end processes.
- Work with business teams to simplify and improve operations by analysing processes and creating end-to-end automation solution designs.
- Prepare a business case for the identified automation solution and present it to key stakeholders for approval to initiate development.
- Lead the implementation of the automation projects by providing business requirements to the developers and ensuring that the process requirements are translated into Automation functionalities.
- Responsible for monitoring and managing the successful implementation of identified transformation projects.
- Accountable for end-to-end Automation project management along with project identification and change management.
- Provide status to key stakeholders on project progress and call out project risks and mitigation plan.
- Develop and track KPIs to measure the success and ROI of process changes and automation initiatives.
- Provide training and mentorship on Lean and Six Sigma principles to teams as needed.
- Stay updated on emerging automation tools, methodologies, and best practices in process optimization.
Why Join Us ?
- Opportunity to make a significant impact across the organization.
- Work with a collaborative and forward-thinking team.
- Competitive compensation and benefits.
- Commitment to innovation, efficiency, and employee growth.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
Required Professional and Technical Expertise
- 15+years of overall experience
- Cross-functional knowledge of Finance processes e.g., O2C, R2A, P2P (Experience in Procurement, HR Ops and Risk & Compliance is a plus)
- Certified Lean / Six Sigma Green Belt from recognized organization / Institute
- Ability to build and lead Transformation Roadmap involving different type of projects -process related, Tech / automation, Target operating model etc.
- Identification of improvement opportunities by conducting E2E Value Stream Mapping (VSM) workshops involving cross-functional teams
- Experience in process analysis, design, and identification of automation opportunities
- Experience in handling large-scale enterprise-wide automation projects using Blueprism, UI Path, Automation Anywhere, Power Automate, etc.
- Experience in handling digital transformation projects leveraging one or more technologies
- Strong analytical, problem-solving, and project management skills.
- Excellent communication and interpersonal skills.
- Energy, drive, and resilience to overcomes challenges in various contexts
Preferred technical and professional experience
Preferred Professional and Technical Expertise
- Ability to bring market and leading practice insights in F&A operations
- Preferred resources from ITES/BPO/KPO or Consulting industry with F&A Transformation experience
- A passion and deep interest in automation/ new technologies.
Note - Experience in Procurement, HR Ops and Risk & Compliance is a plus)
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.