Delivery Manager - GDS/UCD (Public Sector)

Introduction

IBM is seeking a highly skilled and experienced Delivery Manager to join our team. This role is specifically focused on the public sector, requiring extensive experience in Government Digital Service (GDS) and User-Centred Design (UCD) methodologies. The Delivery Manager will be responsible for leading cross-functional teams to deliver high-quality digital services that meet the complex needs of government clients.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Responsibilities:

• Lead multi-disciplinary teams in the successful delivery of digital projects within the public sector, adhering to GDS standards and best practices.
• Manage project scope, timelines, resources, and budgets while ensuring alignment with client objectives and expectations.
• Apply UCD principles throughout the project lifecycle to ensure user needs are at the heart of service design.
• Foster strong relationships with clients, understanding their requirements and translating them into technical solutions.
• Collaborate with various stakeholders, including clients, internal teams, and third-party vendors, to drive project success.
• Implement agile methodologies to facilitate efficient and effective project management and delivery.
• Mentor team members, providing guidance, support, and coaching to enhance their skills and career development.
• Monitor project performance, identify risks, develop mitigation strategies, and implement continuous improvement measures.
• Ensure all projects adhere to IBM's quality standards and regulatory compliance requirements.

Required education

Bachelor's Degree

Required technical and professional expertise

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Extensive experience as a Delivery Manager or similar role within the public sector.
• In-depth knowledge and practical application of GDS principles and methodologies.
• Proven expertise in User-Centred Design (UCD) and its integration into digital service development.
• Demonstrated success in managing large-scale digital transformation projects.
• Strong understanding of Agile/Scrum methodologies and their practical implementation.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage multiple projects simultaneously, prioritizing tasks and meeting deadlines.
• Knowledge of public sector regulations and compliance requirements.

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Client-provided location(s): Leicester, United Kingdom

Job ID: IBM-57006

Employment Type: OTHER

Posted: 2025-09-05T18:52:09