Database Support Engineer, IBM Cloud (US Hours)

Introduction

The ACS Database Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. Serving as the primary technical interface to our clients, you will play a critical role in improving overall customer experience by quickly identifying and resolving problems in our public cloud database offerings. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers.

Your role and responsibilities

• Work with other Database Engineering teams for knowledge transfer of new product/technologies

• Act as a point-of-escalation within the ACS Database Support Engineering team for technical issues during an assigned shift

• Help provide solutions when working with customers to identify and remediate issues in the Database instances

• Directly create documentation, and provide oversight and peer review of change control documents written by other team members• Work with other Database Engineering teams for knowledge transfer of new product/technologies

• Act as a point-of-escalation within the ACS Database Support Engineering team for technical issues during an assigned shift

• Help provide solutions when working with customers to identify and remediate issues in the Database instances

• Directly create documentation, and provide oversight and peer review of change control documents written by other team members

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• 2 or more years of experience working directly with customers

• 2 or more years of working closely with database technology

Preferred technical and professional experience

• Experience with database design and management

• Experience with any of following: Cloudant, MongoDB, Postgres, MySQL, RabbitMQ, Redis, Elastic, IBM Cloudant, Db2 offerings

• Great communication and soft skills

• Solid experience creating technical documentation for current and future state database support needs

• Skill in problem identification, troubleshooting and resolution of database issues
• Ability to both work independently as well as in a team environment
• Ability to organize and prioritize multiple work assignments
• Bachelor's degree in computer science, Information Technology, Electrical/Computer Engineering or a similar field

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Sofia, Bulgaria

Job ID: IBM-61596

Employment Type: OTHER

Posted: 2025-10-03T18:47:59