Customer Success Manager - Entry Level Sales Program 2026

Your role and responsibilities

As a CSM Technical Specialist, you will bring technical expertise and a consultative style to work directly with our leading enterprise customers to understand their business requirements and will be key to helping them deploy IBM's technology to meet those needs as well as guiding them on the ongoing adoption so they realize the full value of the solution.

With a hands-on approach to installation, user onboarding and demonstrations, you will be able to showcase IBM's solutions and articulate their capabilities, competitive differentiators and the value proposition to address the client business and technical requirements. You will identify key use cases, define supporting solution architectures compatible with a client's technology, and deliver demos or MVP (minimal viable product) builds to gain the customer's confidence to advancing.

To drive deployments, expansion and renewal growth, your primary responsibilities will include, but not be limited to:

- Understand the customer's business challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of IBM's automation technology and hybrid cloud offerings.

- Facilitate use case exploration and business framing workshops to develop client value realization models.

- Lead persuasive technical conversations including demos and pilots as needed across all levels of the customer that persuade them to adopt based on their requirements and the value provided by IBM's solutions.

- Build, validate and finalize and client architecture, use case(s) and sponsors. Ensure solution design can be implemented and will be fully functional for end users.

- Install and provision environment so that IBM product functionality is ready to implement client use case(s).

- Actively guide end users on how to get maximum value from their investment in IBM products.

- Create post-deployment customer success plans aimed at continually increasing active user adoption of IBM's products.

To be successful in this role, you will need:

- Confidence to contact and engage potential new customers and deliver an elevated experience.

- A desire to continually learn new technologies and how to apply their value in a client environment.

- Motivation to achieve technical objectives and high client satisfaction.

- Embrace curiosity and a growth mindset.

You may work with any of the following technologies: Data, Artificial Intelligence (AI), Automation, Cloud, and Security. This position requires you to be in one of the following IBM offices: Toronto, Ontario or Montreal, Quebec.

Approximately 25% travel may be required in this role, based on client needs and needs of the business.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Technical Education: Completed technical degree such as Computer Science, Engineering, Information Systems, or a related field.

• Programming: Working knowledge in at least one common cloud native programming language (Java, Python, HCL, Rust, Ansible, or language in similar discipline).

• Hands-on experience to translate customer business goals into technical solutions, such as software implementations or cloud-based solutions.

• Client Focused: Asks open-ended questions and understands needs to address business challenges.

• Excellent Communication Skills: Possess verbal, written, and interpersonal skills that are engaging, compelling and influential.

• Tech Savvy: Conversant about technology, latest industry trends and how it is being applied to address business challenges.

• Team Player: Demonstrates team collaboration and can navigate different communication styles.

• Self-Starter: Motivated to work with clients and can lead projects independently.

Preferred technical and professional experience

- Experience in deploying and operating solutions on AWS, Azure, IBM Cloud, or Google Cloud.

- One year of work experience in technical pre-sales, technical architecting or consulting where have had exposure to implementing technical solutions, including the ability to recommend tools, platforms, or frameworks aligned with strategic objectives.

- Demonstrated ability to effectively communicate technical concepts to both technical and non-technical audiences, collaborate across departments (e.g., sales, product, IT), and influence stakeholders during pre-sales, implementation, or solution design phase.

- Programming coursework or experience a plus.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Client-provided location(s): Toronto, Canada

Job ID: IBM-61737

Employment Type: OTHER

Posted: 2025-09-28T18:44:06