Customer Success Manager -Brand Specialist - Entry Level Sales Program 2026

IBM Ai solutions. You will design and articulate AI architectures compatible with a client's technology stack

via use-case identification, solution architecture design, and MVP (minimal viable product) builds.

With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels

with customers and IBM colleagues. To drive expansion and renewal growth, you'll guide leading enterprise

companies through AI approaches that realize the full value of expanding their adoption of watsonx.

Your primary responsibilities will include, but not be limited to:

• Understanding Client's Data and AI Challenges and Building Trust: Understand clients' primary Data

and AI challenges and establish yourself as a trusted technical expert for their migration, deployment,

and adoption of AI and Hybrid Cloud offerings.

• Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business

framing workshops, develop client value realization models.

• Developing AI Solutions: Using your Data and AI engineering skills to code/ build MVPs using python,

open-source frameworks, RedHat and IBM watsonx.

• Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act

based on their requirements and the value provided by IBM's solutions.

• Creating Post-Deployment Customer Success Plans: Develop customer success plans aimed at

continually increasing active user adoption of IBM's products.

To be successful in this role, you will need:

• Confidence to contact and engage potential new customers and deliver an elevated experience.

• A desire to continually learn new technologies and how to apply their value in a client environment.

• Motivation to achieve technical objectives and high client satisfaction.

• Embrace curiosity and a growth mindset.

You may work with any of the following technologies: Data, Artificial Intelligence, IT Automation, Cloud,

Security,

This position requires you to be in one of the following IBM offices: Atlanta GA, Austin, TX, Boston MA, Chicago

IL, Dallas TX, New York NY, Raleigh NC, San Francisco CA, and Washington DC.

Approximately 25% travel may be required in this role, based on client needs and needs of the business.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to

be considered for this position, you must have the ability to work without a need for current or future visa

sponsorship.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

Technical Education: B.S./M.S. in Computer Science, Artificial Intelligence, Data Science,

Engineering, Information Systems, or equivalent technical degree/experience.

• Programming Language: Experience with Python notebooks.

• AI Skills: Experience in Machine Learning, Deep Learning, Large Language Models.

• Proficiency in Python and ML toolchains (NumPy, Pandas, Scikit-learn, Jupyter) to prototype models and data

pipelines.

• Hands-on experience with model deployment (e.g. serving Hugging Face models via APIs) and LLM inference

(batch vs. real-time).

• Understanding of model fine-tuning and in-context learning (choosing when to prompt-engineer vs. train) as

part of the LLM lifecycle.

• Specialized Agentic AI frameworks: LangChain, LlamaIndex

• Experience in designing and implementing AI Agents for end users, while capturing non-functional requirements is

preferred

• Deep Learning Frameworks: PyTorch, TensorFlow (including Keras) , Hugging Face transformers

• Vector Databases: Experience with vector stores like Pinecone, Weaviate, Milvus

• Client Focused: Asks open-ended questions and understands needs to address business challenges.

• Tech Savvy: Conversant about technology, latest industry trends and how it is being applied to

address business challenges.

• Team Player: Demonstrates team collaboration and can navigate different communication styles.

• Excellent Communication Skills: Possess verbal, written, and interpersonal skills that are engaging,

compelling and influential.

• Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and

initiative, in addition to the ability to navigate data and people to find answers and present solutions.

Preferred technical and professional experience

• Familiarity with agile development methodologies.

• Knowledge of AI and data governance.

• Knowledge of generative AI architectures such as RAG, chatbots.

• Experience with RedHat OpenShift and Kubernetes.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Client-provided location(s): Carrollton, GA

Job ID: IBM-53149

Employment Type: OTHER

Posted: 2025-08-19T18:49:48