Customer Success Manager Architect

Your role and responsibilities

Customer Success Manager Architect, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US:

• Advise on and manage Red Hat OpenShift deployments for AI (Artificial Intelligence) and data solutions on Cloud Pak for data.
• Implement and maintain internal tool to monitor AI models' performance.
• Configure additional cartridges like DataStage or Db2, to extend Cloud Pak for Data capabilities.
• Develop and manage containerized applications with OpenShift on CloudPaks for efficient deployment.
• Advise customers on applying AI Operations practices for reliable AI system operation.
• Optimize generative AI models for improved performance.
• Design and implement tailored AI solutions based on customer needs.
• Engage with client executives, understand requirements, and provide suitable AI and data strategies.
• Create and present tailored solutions using specified technologies.
• Deliver compelling presentations during client meetings.
• Diagnose and resolve technical issues in client deployments.
• Manage and optimize data storage and processing within Cloud Pak for Data.
• Monitor AI model performance and make necessary adjustments.
• Ensure solutions adhere to compliance and security standards, especially in financial services.
• Utilize: OpenShift, IBM Cloud, AWS (Amazon Web Services), DevOps, Spark - real time processing and batch processing, Kubernetes, Java and J2EE.

Required: Bachelor's degree or equivalent in Data Science, Computer Engineering, Computer Science or related and two (2) years of experience as Data and AI Engineer, Architect or related. Two (2) years of experience must include utilizing OpenShift, IBM Cloud, AWS (Amazon Web Services), DevOps, Spark - real time processing and batch processing, Kubernetes, Java and J2EE. $194744 to $237000 per year. Full time. V159.

Required education

Bachelor's Degree

Required technical and professional expertise

Bachelor's degree or equivalent in Data Science, Computer Engineering, Computer Science or related and two (2) years of experience as Data and AI Engineer, Architect or related. Two (2) years of experience must include utilizing OpenShift, IBM Cloud, AWS (Amazon Web Services), DevOps, Spark - real time processing and batch processing, Kubernetes, Java and J2EE.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

Client-provided location(s): Westchester, NY

Job ID: IBM-58186

Employment Type: OTHER

Posted: 2025-09-17T18:50:49