Introduction
At IBM, we are committed to providing our customers with the best possible experience, and we believe that starts with exceptional service. As a Customer Service Representative, you will play a vital role in delivering friendly, efficient, and knowledgeable support to our valued customers. We are looking for individuals who are passionate about helping others, solving problems, and making a positive impact. If you are a motivated and detail-oriented individual with a strong desire to provide outstanding customer service, we would love to hear from you!
Your role and responsibilities
We are looking for a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels (phone, email, chat, etc.). You will assist customers by answering inquiries, resolving issues, processing orders, and ensuring that they have a positive experience with our products and services.
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Required education
Bachelor's Degree
Required technical and professional expertise
- High school diploma or equivalent (Associate's degree or higher preferred).
- Previous customer service experience is a plus (1-2 years preferred).
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and resolve conflicts effectively.
- Problem-solving skills with a focus on delivering solutions.
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
- Strong attention to detail and organizational skills.
- Ability to work independently as well as part of a team.
- Positive attitude and a passion for providing excellent customer service.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.