CSM AI Engineer

• Serve as a trusted technical advisor to help clients plan, adopt, and optimize their use of watsonx.ai, watsonx.data, and watsonx.governance.
• Lead AI use case discovery workshops and co-create solutions that align with strategic business goals.
• Guide clients through the model lifecycle-from data ingestion, training, and fine-tuning, to deployment and responsible AI governance.
• Collaborate with product, engineering, and sales teams to ensure alignment and drive renewals and expansion.
• Build customer success plans that increase AI adoption, engagement, and measurable ROI.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Client Engagement & Discovery: Understand each client's data and AI maturity, challenges, and goals to position watsonx solutions effectively.
• Technical Enablement: Provide hands-on support and guidance for using watsonx.ai (LLM-based development), watsonx.data (governed data lakehouse), and watsonx.governance (AI governance and risk tools).
• Use Case Framing & MVP Builds: Identify and build AI use cases, prototypes, or proof of value to demonstrate watsonx's potential.
• Success Measurement: Define KPIs, adoption metrics, and success frameworks to track and report client outcomes.
• Customer Advocacy: Act as the voice of the customer to internal IBM teams to improve product and support experiences.

Preferred technical and professional experience

• Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field.
• 2+ years of experience in customer-facing roles (Customer Success, Pre-Sales, Solution Consulting, etc.).
• Foundational knowledge of AI/ML concepts, data pipelines, and cloud-native technologies.
• Ability to read or write code in Python or other modern programming languages.
• Excellent interpersonal, communication, and problem-solving skills.
• Comfort with presenting to both technical and non-technical audiences.
• Experience with foundation models, generative AI, or similar platforms (e.g., Hugging Face, OpenAI, Vertex AI).
• Familiarity with cloud platforms (IBM Cloud, AWS, Azure, or GCP).
• Understanding of MLOps, data governance, or AI risk management practices.
• Previous work with IBM watsonx or similar enterprise AI platforms is a strong plus.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.